Senior Director, Freight Forwarding Technology & Integration Services – Americas

DP World•Charlotte, NC

About The Position

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Senior Director, Freight Forwarding Technology & Integration Services is responsible for end-to-end technology leadership for the Freight Forwarding business across the Americas, ensuring technology solutions enable operational performance, commercial growth, customer experience, and integration across the DP World network. This role serves as the primary technology leader and interface for the Freight Forwarding business in the Americas, owning technology strategy, delivery, and operational alignment for Freight Forwarding systems and capabilities. In addition, this role owns Regional Integration Services, including EDI and API-based integrations, operating as a shared service supporting Freight Forwarding, Contract Logistics, and Ports & Terminals.

Requirements

Bachelor’s degree in Technology, Engineering, Supply Chain, or related field; advanced degree preferred
12–15+ years of experience in technology leadership roles supporting Freight Forwarding, logistics, or complex supply chain businesses
Strong understanding of Freight Forwarding operations, customer integrations, and regulatory environments
Demonstrated experience delivering enterprise technology solutions in multi-country, matrixed environments
Proven ability to partner with senior business leaders and customers
Strong business and commercial acumen
Deep understanding of Freight Forwarding technology and integration patterns (EDI, APIs)
Excellent stakeholder management and executive communication skills
Ability to balance regional autonomy with Group standards
Results-oriented, pragmatic, and delivery-focused leadership style
Please note : This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Responsibilities

FREIGHT FORWARDING TECHNOLOGY LEADERSHIP
Own the regional Freight Forwarding technology strategy, roadmap, and execution in alignment with business objectives and Group Technology standards
Act as the primary technology counterpart to Americas Freight Forwarding leadership, ensuring strong alignment between business priorities and technology delivery
Ensure Freight Forwarding systems, platforms, and integrations support growth, operational efficiency, regulatory compliance, and customer experience
Represent Technology on Freight Forwarding leadership forums and business reviews as required
DELIVERY AND EXECUTION
Lead regional technology teams and partners responsible for delivering Freight Forwarding technology solutions, enhancements, and operational support
Oversee execution of Freight Forwarding technology initiatives, ensuring delivery commitments are met with appropriate quality, cost, and risk management
Serve as senior escalation point for Freight Forwarding technology issues, delivery risks, and operational incidents
Partner with Group Technology and shared services to ensure effective delivery while representing Americas business needs
INTEGRATION SERVICES (EDI & APIs – REGIONAL SHARED SERVICES)
Own and operate Regional Integration Services, including EDI, API, and system-to-system integrations
Ensure integration capabilities support Freight Forwarding, Contract Logistics, and Ports & Terminals consistently across the Americas
Establish integration standards, onboarding processes, and operational support models in alignment with Group architecture and security requirements
Drive expansion of integration capabilities beyond traditional EDI to support modern APIs, real-time data exchange, and partner ecosystems
Act as the single regional point of accountability for customer and partner integrations
COMMERCIAL AND CUSTOMER ENABLEMENT
Support Freight Forwarding commercial teams in customer engagements, RFQs, tenders, and solution design
Provide sign-off on Freight Forwarding technology solutions, costs, and implementation approaches for new business and contract renewals
Engage directly with customers, where required, to represent technology capabilities and integration approaches
FINANCIAL AND VENDOR MANAGEMENT
Own Freight Forwarding technology budgets within the Americas, including operating and investment spend
Partner with Finance, Procurement, and Governance functions to ensure cost transparency, forecasting, and value realization
Manage vendors and technology partners delivering Freight Forwarding and integration services, including performance against SLAs
LEADERSHIP AND COLLABORATION
Lead and develop high-performing regional teams across Freight Forwarding technology and Integration Services
Foster strong collaboration across Core Platforms, Data & AI, Enterprise Systems, Contract Logistics, and Ports & Terminals Technology
Ensure transformation initiatives within Freight Forwarding are executed by embedding change within delivery, not through standalone transformation programs
SCOPE AND BOUNDARIES
This role owns Freight Forwarding technology and Regional Integration Services within the Americas
Accountability is focused on business-aligned delivery, integration execution, and operational performance