Senior Director, Global People Services, Human Resources

TransUnion • Chicago, IL

2d • Hybrid

About The Position

Global People Operations is responsible for delivering high quality experiences to associates, managers, and the broader HR organization. Global People Operations facilitates critical employee lifecycle transactions in a seamless way and are vital consultants for associates and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. From onboarding new hires into the company, to coordinating an outstanding associate journey and working closely with external vendors, the focus is simple: to provide a stellar level of support to our associates and business partners. As TransUnion continues to evolve to a globally aligned, product-oriented operating model, Global People Operations plays a critical role in simplifying work, improving efficiency, and delivering consistent, scalable HR services across the enterprise. People Operations serves as the operational backbone of HR—ensuring services, processes, and insights enable the broader people strategy while reducing complexity and capacity strain across the function. We are looking for a leader to continue our evolution and build a worldclass global people operations organization – someone who knows what great looks like and how to create it. This leader will help define and deliver a simplified, globally consistent service experience that scales with the business and supports TransUnion’s long-term people strategy.

Responsibilities

• Lead and manage the global employee and manager inquiry experience, including case management, tiered support models, service standards, and SLAs
• Own global People Operations service delivery across the employee lifecycle, ensuring consistent, high-quality execution at scale
• Establish and refine global people operations strategy and optimize the organization, operating model and technology platforms to deliver an employee-centric, high quality, consistent and scalable experience.
• Serve as a key business leader in operationalizing GenAI within People Operations, including partnering with technology on application of TransUnion’s OneTru AI platform. Define use cases, service standards, governance, and adoption practices. This role ensures AI capabilities are responsibly embedded into HR platforms (e.g. Workday and case management) to enhance decision support, knowledge access, and service effectiveness.
• Define and manage the People Operations service portfolio, including what services are delivered globally versus locally, and how work is segmented across Tier 1, Tier 2, and specialist support
• Establish clear roles, handoffs, and decision rights between People Operations, HRBPs, and COEs in alignment with the evolved HR operating model
• Apply a product and journey mindset to HR services, using GenAI-driven insights, associate feedback, operational data, and trend analysis to simplify processes and improve experiences
• Identify opportunities for continuous improvement, standardization, and automation to reduce complexity and improve capacity across HR. Use GenAI-powered insights, including TransUnion’s proprietary OneTru AI trend and pattern analysis, to proactively identify experience risks, emerging inquiry drivers, and capacity constraints. This enables People Operations to address issues before they impact associates and managers, improving trust, engagement, and service resilience at scale.
• Partner with other HR COEs, HR Business Partners and other key stakeholders to operationalize new programs, policies, and acquisitions in a scalable and sustainable way

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees