Senior Director of Operations, Western Region

One Workplace•Seattle, WA

1d•$133,000 - $152,000

About The Position

Overview Porter Hospitality works with building owners and landlords to create destinations and experiences within commercial buildings that bring them to life. We design and operate everything from restaurants and cafes to wellness centers, catering operations, retail concepts, lounges, and event spaces within each building, bringing hospitality to new and existing amenities and activating them with regular events for tenants and members of the broader community. Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Compensation range: $133,000 - $152,000 Annually Location: Seattle, WA Full time employee Benefits: 15 days of PTO Medical/Dental/Vision Insurance 401k + Employer Match Wellness App with reimbursement of up to $500/year Position Summary Position Overview The Senior Director of Operations, Western Region is a senior executive accountable for the full operational and financial performance of all Porter Hospitality locations across the Western Region. This role carries ultimate ownership of regional P&L, provides strategic leadership across all operations management teams, and ensures disciplined, consistent execution of Porter's standards, systems, and guest experience at scale. While location-level leaders are responsible for day-to-day execution, the Senior Director retains executive accountability for regional performance, organizational development, and business outcomes. This leader serves as the single point of accountability for the Western Region business within the broader Porter Hospitality organization. Essential Functions: To perform this job successfully, the Senior Director of Operations must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Executive-level communication skills, both written and verbal, with the ability to influence across all levels of the organization
Strong interpersonal and relationship-building skills across internal teams, external partners, vendors, and guests
High degree of professionalism, executive presence, and discretion in handling sensitive or confidential matters
Highly self-directed with sound judgment and the ability to lead decisively in ambiguous or high-pressure environments
Proven ability to manage competing priorities, adapt to rapidly shifting business conditions, and deliver results against aggressive timelines
Strategic thinker with the ability to balance big-picture vision with operational detail
Proficiency in Microsoft Office; ability to quickly adopt and leverage proprietary systems and reporting platforms
Deep multi-unit operations experience with demonstrated full P&L ownership at scale
Proven ability to build, lead, and scale teams and systems in high-growth environments
Strong leadership presence with a bias toward accountability, action, and developing others
12–18 years of progressive hospitality operations experience, with at least 5–7 years in a senior multi-unit or regional leadership capacity
Demonstrated track record of leading complex, multi-site operations at a senior or executive level
Bachelor's degree in Hospitality Management, Business Administration, or a related field required

Nice To Haves

advanced degree preferred

Responsibilities

Executive ownership of regional P&L performance across all Western Region locations
Ultimate accountability for the performance, output, and development of all operations management teams
Strategic oversight of operational execution, financial discipline, and brand standards
Leadership of regional organizational structure, talent strategy, and performance management
Executive sponsorship of new location transitions from development through stabilized operations
Own and deliver regional revenue, margin, and profitability targets in alignment with company growth objectives
Provide executive oversight of budgeting, forecasting, and multi-year financial planning across all locations
Proactively identify and act on performance gaps, cost inefficiencies, and strategic growth opportunities
Enforce disciplined management of labor, cost of goods, and operating expenses across the portfolio
Recruit, develop, and lead a high-performing operations management organization across the Western Region
Establish clear performance expectations aligned with Porter's operating model and strategic priorities
Hold operations leaders accountable for consistent execution across all functional areas
Serve as a primary coach and developer of the next generation of senior operators within the organization
Engage directly to stabilize, reset, or elevate underperforming locations when necessary
Drive alignment and consistency across food & beverage, retail, wellness, and experience programming
Champion the implementation and ongoing refinement of operational systems as the business scales
Serve as the executive operations partner to Concept, Build, and Design leadership on all new Western Region developments
Lead regional readiness strategy, senior staffing, and operational stabilization for all new openings
Assume full executive accountability for each property following handoff from development leadership
Recruit and install location-level leadership teams for each new property, ensuring alignment with Porter's culture and operating standards
Architect a scalable leadership structure capable of supporting the Western Region's continued growth
Ensure appropriate staffing models, resource allocation, and organizational design across the portfolio
Build and maintain a leadership bench with the depth to support new markets and future expansion
Provide direct executive leadership to culinary leadership across the region; culinary teams report through this role and are accountable for execution across all locations
Serve as the senior operational voice for the Western Region within the Porter Hospitality executive leadership structure
Partner with Concept, Build, and Design on strategic growth projects and operational readiness
Collaborate with Culinary Leadership on menu strategy, systems, and regional execution
Align with Finance on performance reporting, forecasting, and accountability frameworks
Partner with Sales and Marketing on revenue strategy, programming, and tenant and guest engagement initiatives