Senior Director of Revenue Operations

Modern Health

6d•Remote

About The Position

Modern Health is seeking an experienced leader to head our Revenue Operations function. As Director of Revenue Operations, you will serve as a strategic partner to our Sales, Marketing, Client Management, and Partnerships teams, driving operational excellence and predictability in our go-to-market (GTM) engine. Reporting directly to the Chief Commercial Officer, you will own the infrastructure, analytics, forecasting, and annual GTM planning that enable scalable, data-driven growth for our tech-enabled behavioral health platform. Modern Health is a high-growth, mission-driven company delivering evidence-based, equitable mental health care to employees and their families worldwide. Our single, adaptive platform combines self-guided digital tools, coaching, therapy, group support, and crisis care—available globally in 80+ languages and 200+ countries—to help organizations reduce burnout, improve well-being, and drive measurable ROI. As we expand up-market into larger enterprise clients, RevOps plays a pivotal role in aligning cross-functional teams, optimizing processes (including AI-leveraged innovations), and ensuring revenue reliability amid rapid scaling. You will lead a high-performing RevOps team, build and maintain our RevTech ecosystem, launch step-change initiatives, and foster a culture of continuous improvement. This is a builder role for someone who thrives in ambiguity, translates strategy into execution, and has empathy for frontline teams in a purpose-driven healthtech environment. The role can be performed on a remote work basis within the USA, but it is not eligible to be performed remote in Hawaii.

Requirements

12–15+ years of progressive experience in enterprise Revenue Operations, Sales Operations, or related functions—ideally in high-growth B2B tech-enabled services, healthtech, behavioral health, or benefits administration environments.
Proven builder mindset with a bias for action and measurable results; experienced scaling RevOps during periods of rapid growth and change (builder vs. pure optimizer).
Deep understanding of full revenue lifecycle in B2B models, including new logo acquisition, renewals, expansions, and partnerships in regulated or complex client environments.
Exceptional collaborator and humble expert—skilled at partnering across Sales, Marketing, Client Management/renewals, Partnerships, and Finance.
Empathetic, Hands- on, Results-focused leader with frontline sales/CM experience or strong understanding of rep pain points across the sales cycle; invested in team success.
Problem-solver: quickly turns ambiguity into actionable insights and recommendations.
Strong analytics acumen and data-driven decision-making; proficient in GTM tools (Salesforce admin capabilities, validation rules, process automation, forecasting platforms, AI).
Experience with sales compensation administration
Excellent communicator: comfortable presenting to executives, providing clarity to managers/reps, and crafting compelling narratives/presentations.
Understands the end-to-end prospect-to-customer lifecycle from CX, revenue, and operational perspectives.
Bachelor’s degree required

Nice To Haves

MBA, financial/consulting background, or healthtech-specific experience a strong plus.

Responsibilities

Manage an initial team of four (including deal desk and analytics support), assess current/future needs, and build a scalable RevOps function that supports company growth.
Lead with servant leadership: attract, develop, and retain top talent while reinforcing Modern Health’s empathetic, results- oriented culture.
Lead coordination and preparation of quarterly GTM board reporting and materials for executive and board audiences.
Own and elevate sales forecasting, pipeline management, and intra-quarter revenue funnel tracking against plan.
Drive the annual GTM planning process, including target-setting, territory/coverage design, team structure, quota setting, and incentive/compensation plans across VP+, Sales, Client Management, and Partnerships.
Serve as primary owner of our GTM tech stack (Salesforce, forecasting tools, workflow automation, etc.) and maintain a forward-looking roadmap—leveraging AI where possible to automate insights, workflows, and decision-making.
Own commissions administration processes end-to-end for Sales, Client Management, and Partnerships teams.
Oversee the Deal Desk/Pricing execution team to ensure consistent, accurate pricing, contract terms, and deal velocity while driving process improvements and operational efficiencies.
Partner with GTM leadership to identify and execute high-impact strategic initiatives (e.g., launching new channels, entering greenfield markets, or enhancing up-market enterprise motions).
Lead cross-functional projects to optimize or reimagine parts of the revenue funnel—from prospecting through renewal and expansion.
Serve as a key contributor to quarterly prioritization, OKRs, MBOs, etc
Continuously identify opportunities to build new capabilities, streamline operations, and apply AI-driven approaches to accelerate growth and member outcomes.

Benefits

Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development Stipend
401k
Financial Planning Benefit through Origin
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement