Senior Director Operations
About The Position
Senior Director, Operations: Our Portfolio Powerhouse and Experience Architect At andCo Hospitality, we don’t do average. We design destinations that make guests say, “Wait… can I live here?” Now we’re looking for the leader who ensures that magic scales. As our Senior Director, Operations, you’ll oversee the full performance engine behind our resorts and HOA communities: aligning people, property, process, and profitability across the portfolio. This is the role that turns vision into velocity. Strategy into standards. Culture into consistency. If you know how to balance owner expectations, guest experience, operational rigor, and long-term growth, without losing the human touch, we should talk. Why This Role Matters This isn’t just about running resorts. It’s about shaping a portfolio. Protecting asset value. Elevating teams. Designing a future-forward hospitality model that refuses to be average. Sound Like Your Next Chapter? If you’re ready to lead at altitude, while staying grounded in operational excellence, apply now. Let’s build something unforgettable.
Requirements
- You bring 10+ years of progressive hospitality leadership experience, including multi-property or regional oversight.
- You’veled both resort operations and complex stakeholder environments (HOA/Board experience strongly preferred).
- You know how to run a P&L like a business owner.
- You think insystems,butlead with heart.
- You’vebuilt scalable operating models in growth or turnaround environments.
- You’reas comfortable in a board meeting as you arewalkinga property.
- You believe excellenceisn’tloud,it’sconsistent.
- Youdon’thide behind reports. You use them to drive action.
- Bachelor’s degree in Hospitality, Business, or related field preferred.
- Advanced leadership experience that speaks for itself?We’relistening.
Responsibilities
- Oversee operational performance across all resorts and HOA-managed properties.
- Partner with Resort Managers and HOA Boards to ensure strategic alignment, service excellence, and financial strength.
- Establish consistent operational standards while honoring the uniqueness of each property.
- Own and enforce theandCoOperating System and Scorecard across the portfolio, ensuring disciplined execution, measurable accountability, and consistent performance standards at every property.
- Drive revenue optimization, cost control, labor strategy, and NOI performance across the portfolio.
- Lead budgeting, forecasting, capital planning, and operational reporting.
- Implement performance dashboards andOKRs that move the needle,not just measure it.
- Serve as executive liaison to HOA Boards and ownership groups.
- Align hospitality operations with governance requirements and long-term asset value strategies.
- Navigate complex stakeholder dynamics with confidence, diplomacy, and clarity.
- Design and implement scalable SOPs, service standards, and operating models.
- Optimizecross-property efficiencies (procurement, staffing models, vendor relationships).
- Elevate safety, sustainability, and compliance across all sites.
- Build, coach, and develop high-performing property leadership teams.
- Ensure Resort Managers are empowered, supported, and accountable.
- Champion a culture where hospitality professionals thrive,not just survive.
- Ensure theandCoexperience is consistent, personal, and operationally seamless.
- Translate brand promise into lived reality across every touchpoint.
- Future-proof operations by embracing smart tech, thoughtful design, and modern service expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
