Senior Director, Patient Support Services

Seattle Children's • Seattle, WA

2d

About The Position

The Senior Director, Patient Support Services collaborates on strategic planning, developing goals and objectives, and priority setting for areas of responsibility that support care management, utilization review and patient transitions. Accountability for developing and establishing a strategic vision and implementing initiatives that achieve optimal patient support across the care continuum. Assumes 24-hour accountability for the delivery of professional care and the allocation of resources for the assigned areas of responsibility. Partners with multidisciplinary teams and is responsible for patient care management and utilization review metrics, productivity/outcome measures, and adherence to professional practice standards for appropriate roles.
The Senior Director, Patient Support Services will cultivate and sustain a culture that embraces and exemplifies professional practice, the development of future leaders and leadership excellence. Accountable for the planning, development, provision, and continuous improvement of all services within case management (care management, utilization review, social work, SCAN), patient support (school, play therapy and creative arts, child life, translation services), and guest services (cultural navigation, food security, family resource center, car seat program). Relocation assistance offered for qualifying external candidates.

Requirements

• Baccalaureate degree in clinical, financial, or management discipline.
• Master’s in Nursing, Social Work, Business Administration, Public Health, Healthcare Administration, or related field. Candidates currently enrolled in a Master’s program will be considered. Individual must complete program within three years in position and maintain solid performance.
• Minimum five (5) years of leadership experience in a health care setting.
• Current Washington State license if appropriate.
• Must obtain national certification in a clinical specialty area or leadership within three years.
• If RN, a copy of graduate degree in Nursing or transcripts indicating attainment of Master's degree in nursing is to be on record with Human Resources upon hire. If Master's degree is in Business Administration, Public Health, Healthcare Administration, or related field, a copy of the degrees or transcripts indicating attainment of a Master's degree and Bachelor's in Nursing degree is to be on record with Human Resources upon hire. If Master's degree is in process, a copy of the Bachelor's degree in Nursing or transcripts indicating attainment of a Bachelor's degree in Nursing and a notation of expected Master's completion date is to be on file with Human Resources upon hire.

Nice To Haves

• Clinical experience in a pediatric setting.
• Knowledge of and experience using lean principles in healthcare.

Responsibilities

• Collaborates on strategic planning, developing goals and objectives, and priority setting for areas of responsibility that support care management, utilization review and patient transitions.
• Accountability for developing and establishing a strategic vision and implementing initiatives that achieve optimal patient support across the care continuum.
• Assumes 24-hour accountability for the delivery of professional care and the allocation of resources for the assigned areas of responsibility.
• Partners with multidisciplinary teams and is responsible for patient care management and utilization review metrics, productivity/outcome measures, and adherence to professional practice standards for appropriate roles.
• Cultivate and sustain a culture that embraces and exemplifies professional practice, the development of future leaders and leadership excellence.
• Accountable for the planning, development, provision, and continuous improvement of all services within case management (care management, utilization review, social work, SCAN), patient support (school, play therapy and creative arts, child life, translation services), and guest services (cultural navigation, food security, family resource center, car seat program).

Benefits

• Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
• Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director