Senior Director, Platform Architecture - Strat Tech/TMT/GSI
About The Position
The AMS Delivery Excellence Group integrates Expert Services professional services teams and Platform Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central to ServiceNow's strategy of accelerating customer time-to-value through technical excellence, AI-powered automation, and seamless delivery experiences. The TMT and SI portfolio represents some of ServiceNow's most strategic relationships spanning hyperscale technology companies, global telecommunications leaders, and the system integrator partners who extend our delivery capacity worldwide. The Senior Director of Platform Architecture is a strategic executive who defines the vision for platform architecture across our TMT and SI Major Area. This role manages multiple Directors and Senior Managers leading 60+ Platform Architects, cultivates C-suite relationships across enterprise accounts, and drives AI-powered transformation initiatives. This leader ensures alignment with Major Area business priorities, shapes the future of integrated Impact and Expert Services delivery, and builds high-performing teams with deep industry and technical expertise.
Requirements
- 10-15+ years in consulting, digital transformation, or enterprise architecture leadership
- 5+ years managing multi-level teams including Directors and Senior Managers in distributed organizations
- Proven track record building and scaling technical teams from 30+ to 100+ professionals
- Deep expertise in Strategic Technology ecosystems (cloud platforms, enterprise software, hyperscalers) OR Telecommunications/Media/Technology industries (5G, network infrastructure, digital platforms)
- Strong experience managing System Integrator partnerships at scale (Accenture, Deloitte, Big 4, GSIs)
- Demonstrated ability to engage and influence C-suite executives (CIO/CTO/CDO) across Fortune 500 enterprises
- Deep understanding of AI, automation, data architecture, and emerging technology trends
- Experience shaping enterprise operating models, digital transformation programs, and platform strategies
- Strong business acumen including P&L management, financial planning, and operational metrics
Nice To Haves
- Expertise in ServiceNow platform and multiple product suites preferred
Responsibilities
- Lead Strategic Industry Alignment at Scale
- Build and Lead a High-Performing Multi-Level Organization
- Shape Platform Architecture Strategy for Customer Outcomes
- Enable Integrated Impact + Expert Services Delivery
- Drive Pre-Sales Excellence and Strategic Growth
- Manage Business Performance
Benefits
- For positions in this location, we offer a base pay of $206,100 - $371,000, plus equity (when applicable), variable/incentive compensation and benefits.
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
