Senior Director Practice Transformation

Innovaccer Analytics

About The Position

The Senior Director, Practice Transformation is a critical leadership role sitting directly within the Transformation function. Reporting to the Head of Transformation, this leader is responsible for ensuring clients are fully adopting and embedding our products into their workflows - creating the conditions for sustained utilization and account expansion. This role owns the full adoption lifecycle across hospital systems, group practices, clinics, and individual physician offices, and leads a team of clinical field nurses and directors who execute in the field. This is not a coordination or implementation role. Adoption drives everything — without it, there is no expansion, no retention, and no transformation. The right candidate understands that and operates accordingly: independently diagnosing why adoption is stalling, building a targeted strategy to break through, and driving execution across both their field team and the client organization. Deep fluency in provider workflows, reimbursement dynamics, and the behavioral levers that move physicians and clinical staff is non-negotiable. A Day in the Life Adoption Strategy & Account Planning Develop and own a structured, account-by-account adoption strategy across the portfolio of hospital systems, group practices, and individual practices Conduct independent account diagnostics — identify workflow barriers, stakeholder resistance, reimbursement misalignments, or training gaps driving underutilization Translate product features into concrete clinical and operational value propositions tailored to each practice setting and specialty Build deployment and rollout plans that account for enterprise complexity, including multi-site group practices and integrated health systems Clinical Workflow & Practice Integration Lead the strategic embedding of the product within practice workflows — not just training, but genuine workflow redesign where needed Map and leverage the patient care journey across both primary care and specialist environments to identify the highest-value integration points Advise practices on FFS-to-VBC transitions and position product use within population health and value-based care frameworks Demonstrate fluency in single and multi-specialty group practice dynamics, including clinical hierarchies, referral patterns, and operational constraints Team Leadership & Development Lead, develop, and hold accountable a team of Directors and clinical field nurses driving in-practice adoption across the account base Establish clear performance expectations, structured account ownership, and data-driven prioritization for the field team Coach Directors from tactical account management to genuine strategic ownership - and hold them accountable for building the same capability in their nurses Build a team culture of ownership, accountability, and continuous improvement Stakeholder Engagement & Executive Presence Navigate complex stakeholder environments — engaging credibly at the C-suite and CMO level while also influencing front-line staff and physicians Build and maintain durable relationships with practice administrators, medical directors, and clinical champions across the account base Represent the organization in strategic conversations with health system leadership around population health strategy, care transformation, and technology integration Reimbursement & Value-Based Care Advisory Advise provider accounts on billing and reimbursement implications of product adoption, with working knowledge of CPT coding, payer policy, and quality incentive programs Fluent in VBC frameworks including ACO structures, MSSP, HEDIS metrics, and shared savings models — able to position the product as an enabler of VBC performance for both PCPs and specialists Identify reimbursement-driven adoption opportunities and work with internal stakeholders to develop supporting materials

Requirements

8+ years of experience in clinical field roles, healthcare sales, or provider engagement - with at least 3 years in a leadership capacity
Demonstrated track record of independently owning and driving product adoption in physician practice or health system environments
Deep familiarity with physician practice operations, clinical workflows, and the patient care journey across primary care and specialist settings
Working knowledge of healthcare billing, CPT coding, and reimbursement basics
Fluency in value-based care models — including ACO/MSSP structures, quality metrics (HEDIS, MIPS), and population health tool deployment
Proven ability to lead and develop clinical or field-based teams — setting strategy, driving accountability, and building capability
Excellent executive communication skills — able to command the room with CMOs and health system leaders while also influencing front-line clinical staff

Nice To Haves

RN, NP, or clinical background strongly preferred; deep healthcare operations experience considered in lieu

Responsibilities

Develop and own a structured, account-by-account adoption strategy across the portfolio of hospital systems, group practices, and individual practices
Conduct independent account diagnostics — identify workflow barriers, stakeholder resistance, reimbursement misalignments, or training gaps driving underutilization
Translate product features into concrete clinical and operational value propositions tailored to each practice setting and specialty
Build deployment and rollout plans that account for enterprise complexity, including multi-site group practices and integrated health systems
Lead the strategic embedding of the product within practice workflows — not just training, but genuine workflow redesign where needed
Map and leverage the patient care journey across both primary care and specialist environments to identify the highest-value integration points
Advise practices on FFS-to-VBC transitions and position product use within population health and value-based care frameworks
Demonstrate fluency in single and multi-specialty group practice dynamics, including clinical hierarchies, referral patterns, and operational constraints
Lead, develop, and hold accountable a team of Directors and clinical field nurses driving in-practice adoption across the account base
Establish clear performance expectations, structured account ownership, and data-driven prioritization for the field team
Coach Directors from tactical account management to genuine strategic ownership - and hold them accountable for building the same capability in their nurses
Build a team culture of ownership, accountability, and continuous improvement
Navigate complex stakeholder environments — engaging credibly at the C-suite and CMO level while also influencing front-line staff and physicians
Build and maintain durable relationships with practice administrators, medical directors, and clinical champions across the account base
Represent the organization in strategic conversations with health system leadership around population health strategy, care transformation, and technology integration
Advise provider accounts on billing and reimbursement implications of product adoption, with working knowledge of CPT coding, payer policy, and quality incentive programs
Fluent in VBC frameworks including ACO structures, MSSP, HEDIS metrics, and shared savings models — able to position the product as an enabler of VBC performance for both PCPs and specialists
Identify reimbursement-driven adoption opportunities and work with internal stakeholders to develop supporting materials

Benefits

Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

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