Senior Director Product Design, Premium Products and Travel

Capital One•McLean, VA

About The Position

Senior Director Product Design, Premium Products and Travel We’re currently seeking a Product Design Senior Director to join our Premium Design Team, which is part of the Experience Design organization. The Premium Design team defines the gold standard for Capital One’s high-spender customer ecosystem, crafting personalized, high-stakes experiences that integrate seamlessly into our customers' lives. We are seeking a visionary Design Leader to oversee our Travel and Premium Products portfolio, directing the design teams behind both Capital One Travel and the Velocity Black-powered Concierge products. Since its launch in 2021, Capital One Travel has been on a trajectory of monumental growth and aims for a bold vision to grow into one of the largest OTAs. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping and dining offerings to consumers globally allowing Capital One to continue an expansion of offerings at the top of the market. As the leader of this portfolio, you will set the design direction that propels both of these experiences into their next frontier, delivering full-scale, industry-leading lifestyle products. In this role, you will lead the teams responsible for the end-to-end consumer and agent-facing experiences for both Capital One Travel and Concierge experiences. Your success will depend on your ability to balance an elite customer experience with the development of rigorous standards that ensure a cohesive journey across the entire lifestyle space. By staying ahead of business, design, and technology trends, you will guide your team in refining long-range product strategies and unlocking the innovation necessary to win in this space. Ultimately, you will own the entire design lifecycle across various touchpoints, finding leverage within complex systems and championing a customer-first philosophy. You will be held accountable for overarching results, ensuring that every interaction within our travel and concierge ecosystem is as intuitive and impactful. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Product Design Senior Director on the Premium design team, you’ll leverage your exceptional design skills to lead or drive the resolution of large-scope design issues that inform the higher-level vision of the organization and align to business objectives. You’ll collaborate deeply with our research teams and Product and Tech leadership and apply your expertise to reimagining and raising the design quality bar across Capital One. Here are some of the expected competencies for this role: Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes Mentorship: Set the standards for craft skills across Capital One by leading, mentoring and consulting with others, providing expertise that enables work to move forward efficiently and lead highly complex, large-scale design projects, directing the work of junior designers Strategic Influence: Shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business. Drive alignment with cross functional executive leaders, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems. Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges Problem-Solving: Revel in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; build frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Requirements

At least 10 years of experience in a product design role delivering products to market

Nice To Haves

At least 12 years of experience in a product design role delivering products to market
Experience in a design toolkit that spans product design, service design, design strategy and content design
Deep experience shaping scope and opportunities in partnership with executive stakeholders and leading high-impact, highly complex projects that set the bar for and drive experience excellence
Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Proficiency in business case development, tying product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
An understanding of why and how to build products that are accessible to everyone, including those with disabilities