Senior Director, PSS Operations – Non-Alliance Immunology

Sanofi•Cambridge, MA

5d•Onsite

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The Senior Director, PSS Operations – Non-Alliance Immunology will report into the Head, Patient Support Services – Non-Alliance Immunology, Neurology, and Rheumatology and is a key member of their leadership team. This Senior Director is responsible for the overall strategic vision, operational excellence, and performance of the Non-Alliance Immunology Patient Services operations, with a distinct focus on supporting Sanofi's wholly owned assets in contrast to alliance brand partnerships. This leader will own the strategic and operational direction for patient support programs across the Non-Alliance Immunology portfolio, ensuring programs are tailored to the unique needs of non-alliance brands while maintaining alignment with enterprise standards. This Senior Director will serve as a senior strategic partner to brand, commercial, hub, and field leadership, while partnering closely with Centers of Excellence (CoE) teams to ensure an enterprise approach is applied across all aspects of the program where appropriate, including financial assistance, copay programs, market research, analytics, and vendor management. This leader will play a critical role in shaping the long-term strategic direction of Non-Alliance Immunology PSS, leading product launch readiness for non-alliance assets, implementing innovative tools and technologies, building and scaling high-performing teams, and driving organizational transformation across the portfolio. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

Strong understanding of legal and regulatory parameters related to patient support programs within the pharma industry
12+ years of pharmaceutical/biotech/specialty pharmacy experience with demonstrated budget management and P&L responsibilities
Second-line leadership experience required; proven track record of managing managers, building organizations, and leading large, complex teams through growth and transformation
Proven track record in product launch leadership at a senior level, including pre-launch planning, operational readiness, and post-launch optimization, preferably for wholly-owned or non-alliance assets
Experience leading organizational transformation, including building teams from the ground up, implementing new tools and technologies, and driving change management
Experience partnering with Centers of Excellence or shared services teams to leverage enterprise capabilities while maintaining brand-specific program integrity
Experience implementing tools, technologies, and digital solutions to enhance operational performance and patient experience
Immunology therapeutic area experience strongly preferred
Demonstrated ability to set strategic vision and translate it into operational execution for patient support programs that align with corporate and brand strategic imperatives, with specific understanding of non-alliance vs. alliance brand dynamics
Demonstrated ability to partner effectively with Centers of Excellence teams to balance enterprise standardization with brand-specific customization
Proven ability to lead complex, enterprise-level initiatives across multiple stakeholders, functions, and geographies with significant organizational impact
Strong organizational skills and ability to prioritize among concurrent strategic initiatives, product launches, and operational demands
Executive-level analytic skills to evaluate trends, synthesize insights, and identify opportunities for program improvements, innovation, and competitive advantage
Proven ability to drive organizational transformation, process optimization, and operational excellence
Executive presence and gravitas with outstanding interpersonal and influencing skills, including building strong working relationships at senior and C-suite levels
Proven ability to collaborate effectively with Centers of Excellence teams and cross-functional partners to drive enterprise alignment
Superb executive communication skills; oral and written, including executive-level presentation, storytelling, and board-level reporting skills
Excellent cross-functional collaboration skills with ability to influence without authority at the most senior levels and drive alignment across diverse stakeholders
Contributes to a positive team culture and models Sanofi's ways of working and leadership behaviors
Demonstrates initiative, teamwork, accountability, and a commitment to patient-centricity
Strong organizational skills and ability to adapt to change and react constructively in a high-energy, fast-paced, and ambiguous environment
Comfortable operating at a senior level in a matrixed organization with competing priorities and evolving strategic direction
Ability to navigate the unique dynamics of supporting non-alliance assets within a broader enterprise structure
Ability to travel up to 35% of time

Nice To Haves

Immunology therapeutic area experience strongly preferred

Responsibilities

Sets the long-term strategic vision and multi-year roadmap for Non-Alliance Immunology PSS operations, ensuring programs are designed and optimized specifically for Sanofi's wholly-owned assets, distinct from alliance brand support models
Serves as a senior thought leader and strategic advisor to the Head of PSS and franchise leadership on Non-Alliance Immunology patient services strategy, market dynamics, and competitive positioning
Serves as the executive operational lead for Non-Alliance Immunology product launches, including pre-launch planning, launch execution, and post-launch optimization
Partners with Centers of Excellence teams leverage enterprise capabilities, best practices, and shared services while ensuring Non-Alliance Immunology programs maintain the flexibility and customization required for wholly-owned brands
Drives enterprise-level transformation initiatives to implement innovative tools, technologies, and digital solutions that enhance operational efficiency, patient experience, and program performance for Non-Alliance Immunology assets
Leads organizational design, workforce planning, and talent strategy, including building and scaling teams in anticipation of non-alliance product launches and portfolio expansion
Influences and shapes enterprise-wide PSS strategy by contributing insights, best practices, and strategic recommendations from the Non-Alliance Immunology portfolio to the broader PSS organization
Accountable for end-to-end operational performance across the Non-Alliance Immunology PSS portfolio, including strategic design, execution, and delivery of best-in-class service programs for Neurology and Rheumatology wholly-owned assets
Partners with Centers of Excellence teams to ensure an enterprise approach is applied across financial assistance programs, copay solutions, market research, marketing initiatives, analytics, and reporting—while tailoring execution to Non-Alliance Immunology brand needs
Provides executive-level leadership, oversight, and governance for the effective functioning of Sanofi Non-Alliance Immunology patient services by establishing and monitoring program goals, key performance indicators, and operational metrics across PSS roles
Manages a complex, multi-million-dollar budget across multiple projects, programs, and product launches within remit, ensuring fiscal responsibility, optimal resource allocation, and ROI accountability for non-alliance assets
Provides strategic direction and executive oversight to leaders of case management teams, ensuring reimbursement support specialists and case managers are aligned to Non-Alliance Immunology strategic imperatives and deliver swift and compassionate access to prescribed treatments
Leads and governs vendor strategy across multiple vendor partners in close collaboration with Centers of Excellence teams, ensuring delivery on contracted service level agreements while maintaining Non-Alliance Immunology program integrity
Serves as the senior executive sponsor and operational leader for Non-Alliance Immunology product launches, orchestrating cross-functional readiness activities, operational infrastructure, and team deployment for wholly-owned assets
Develops and owns the comprehensive launch operations strategy, partnering with Centers of Excellence teams to leverage enterprise launch capabilities, tools, and best practices while ensuring launch plans are customized to the unique requirements of non-alliance brands
Leads the enterprise-level assessment, selection, and implementation of tools and technologies to support launch readiness, including CRM systems, patient engagement platforms, data analytics tools, and workflow automation—coordinating with CoE teams to ensure enterprise alignment where appropriate
Builds, develops, and scales a high-performing organization in advance of non-alliance product launches, including organizational design, recruitment strategy, onboarding, training, and integration into the broader PSS structure
Establishes executive-level launch governance, including launch-specific KPIs, operational playbooks, risk mitigation frameworks, and escalation protocols to ensure seamless execution and rapid optimization for Non-Alliance Immunology assets
Defines and owns the performance management framework including program critical success factors, KPIs, SOPs, process flows, and executive-level reporting to senior leadership committees, partnering with Centers of Excellence teams on analytics, insights, and enterprise reporting standards
Leads the strategic direction of Non-Alliance Immunology PSS brand planning, execution, and implementation with collaboration across expanded PSS teams, Centers of Excellence, and cross-functional stakeholders
Champions a data-driven culture, utilizing advanced data analytics, insights, and feedback—in partnership with CoE analytics teams—to continuously assess Non-Alliance Immunology patient services performance and drives best practice sharing across PSS for enterprise-wide replication
Proactively shapes the competitive strategy by monitoring the competitive landscape and emerging industry trends to identify needs for new programs, enhancements to current programs, or strategic pivots specific to non-alliance brand positioning
Collaborate with Centers of Excellence teams to identify opportunities for enterprise-wide program enhancements that can be adapted for Non-Alliance Immunology needs
Operates as a senior leader across the organization, collaborating with field access, field education, commercial, medical, and market access leaders to ensure a seamless and supportive experience across the Non-Alliance Immunology disease state and product treatment continuum
Partners with Centers of Excellence teams across all functional areas to ensure Non-Alliance Immunology programs benefit from enterprise capabilities while maintaining the agility and customization required for wholly-owned brands
Represents Non-Alliance Immunology PSS operations in executive forums, senior leadership teams, and strategic planning sessions, advocating for the unique needs of non-alliance assets and influencing enterprise-level decisions
Engages directly with senior and executive-level stakeholders, including franchise leadership and C-suite, to align on strategic priorities and secure organizational support for Non-Alliance Immunology initiatives
Owns the end-to-end patient services journey from acquisition to retention across the Non-Alliance Immunology franchises, ensuring differentiation from alliance brand support models
Assesses, plans, recommends, and executes enterprise-level strategies addressing patient-level barriers to product access for non-alliance assets
Ensures full compliance with all corporate and industry policies, regulatory requirements, and legal parameters for Non-Alliance Immunology patient support programs
Partners with Centers of Excellence teams on compliance, legal, and regulatory matters to ensure enterprise standards are applied while addressing unique non-alliance brand requirements
Establishes and oversees governance frameworks, risk mitigation strategies, and escalation protocols for complex operational and launch activities specific to Non-Alliance Immunology assets
Serves as a senior subject matter expert on legal, regulatory, and compliance considerations for non-alliance patient support programs
Develops and mentors a team of directors, managers, and individual contributors, providing coaching, mentorship, career development, and succession planning
Builds and shapes the organizational culture of the Non-Alliance Immunology PSS team, fostering innovation, accountability, continuous improvement, and patient-centricity
Build strong partnerships with Centers of Excellence teams, fostering a collaborative culture that balances enterprise consistency with non-alliance brand flexibility
Serves as a role model and culture carrier for Sanofi's leadership behaviors and ways of working, contributing to a positive and high-performing team culture
Leads boldly: takes decisive action, communicates with clarity and influence at the executive level, collaborates cross-functionally at senior levels, and champions transformational ideas, initiatives, and change for Non-Alliance Immunology

Benefits

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

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