Senior Director, Software Engineering, Enterprise Agentic Platform

Travelers • Hartford, AR

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About The Position

As a member of the Enterprise AI and Emerging Technology organization at Travelers, you’ll be joining a strategic and collaborative team focused on transforming our business and technology capabilities leveraging best in class AI-enabled technology. We’re looking for a Senior Director of Software Engineering, Enterprise Agentic Platform to lead our dynamic team focused on the delivery of platforms and frameworks to enable the agentic workflows of the future. This is a critical role as we build out the technology landscape of the future, and knowledge of this fast-paced field and a player-coach approach to mentoring staff is critical. In this highly-visible role, we will look to you to contribute to set technical direction for high value projects that touch all facets of our business. Join a team which is truly passionate about changing the insurance industry.

Requirements

• Seven years of programming/development experience plus two years prior technical leadership experience.
• Delivery - Advanced delivery skills including the ability to examine and assess the effectiveness of software design strategies and methodologies across an organization, the ability to devise, apply, and share ways to ensure the quality, production readiness, and continued health of complex computer systems, the ability to incorporate awareness and understanding of work happening outside of the team, and the ability to develop widely used technical metrics that enable engineers to better understand and deliver their work.
• Domain Expertise - Demonstrated track record of domain expertise including the ability to leverage expertise to improve company level capabilities within domain, consult on business priorities and optimize value by identifying business aligned solutions and thoughtfully and practically introduce concepts and technologies from the industry.
• Experience with Agentic Core- Agentics Cloud- AWS and Azure
• Problem Solving - Strong problem solver who creates architecture that is particularly robust against single points of failure, both in terms of systems and people and looks ahead 6-12 months to identify areas of need and turns this into action.
• Communication - Strong communicator who possesses the ability to describe technology concepts in ways the business can understand, document effectively so that systems/architectures can be maintained or built upon, collaborate across disparate groups, helping to identify common goals and gain consensus, adapt language to meet the needs of various levels of technical and non-technical audiences and model and assist others in the practice of mindful communication, active listening, and messaging.
• Leadership - Advanced leadership skills including the ability to leverage internal networks across engineering and engage with other leaders to solve problems and develop strong credibility throughout the company as well as choose the most critical engineering challenges and work to improve the entire engineering organization by teaching others and sharing knowledge while creating opportunities for others to showcase and develop skills.
• Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience.
• 7 additional years of software engineering experience.
• 2 years of technical leadership experience.

Nice To Haves

• Expertise in cloud-native technologies and architectures
• Experience building and scaling resilient enterprise-grade systems
• Strong understanding of large language models, autonomous agents, and AI orchestration frameworks
• Experience optimizing AI systems for performance, reliability, and cost-effectiveness
• Ability to integrate AI capabilities with existing enterprise systems and workflows
• Track record of establishing engineering best practices, CI/CD pipelines, and operational excellence
• Proven ability to make sound architectural decisions balancing innovation, risk, and delivery
• Ability to define technical vision and roadmaps that align with business objectives
• Experience assessing and selecting technologies, frameworks, and partnerships

Responsibilities

• Lead a team of Software Engineers while role modeling Travelers' leadership behaviors.
• Complete expert engineering tasks for impactful and high-visibility initiatives.
• Build and develop discipline-specific capabilities across multiple teams, equipping individuals with the skills, tools, and standard approaches to improve the overall quality of engineering practices and skill sets.
• Assess skill gaps and develop mitigation efforts including training needs.
• Align work with business and engineering priorities to realize meaningful impact.
• Build collaborative relationships with key leaders and peers across the organization (i.e. Team Leaders, CoEs) to ensure the best use of overall resources.
• Develop robust talent pipeline.
• Provide unique opportunities and challenges to each team member to enrich development.
• Provide technical leadership, foster a team environment, and provide mentorship and feedback to technical resources.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• May assist as an individual contributor to an Agile Product Team (e.g. developing solutions to achieve defined business outcomes) in addition to leading a team.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level