Senior Director, Software Engineering

Walmart•Bentonville, AR

23h•$160,000 - $416,000

About The Position

The W+ team leads the design and development of scalable, cloud-native AI-powered systems that enhance operational reliability and performance. We drive technical strategy and execution across platforms, ensuring architectural integrity and alignment with enterprise standards. With deep expertise in agentic AI, personalized member experiences, and subscription-based solutions, the W+ team plays a critical role in advancing innovative technologies that move the needle on member lifetime value and business objectives. The Role The Senior Director, Software Engineering leads the strategic direction and execution of complex engineering programs, focusing on AI/ML-enhanced solutions and scalable architectures. This role drives software delivery excellence through cloud-native technologies while fostering collaboration across technical and business teams to optimize the subscription lifecycle. Responsible for mentoring senior leaders and advancing engineering capabilities, the position ensures alignment with business objectives and promotes continuous innovation in the subscription space.

Requirements

Strategic Leadership: Extensive experience leading software engineering teams with a focus on AI/ML-enhanced solutions and agentic AI systems.
Subscription Savvy: Proven ability to direct engineering programs for high-scale subscription models, including expertise in recurring revenue systems and member lifecycle optimization.
Technical Depth: Deep working knowledge of cloud-native distributed system development and microservices architecture.
Metrics Mastery: Demonstrated success in driving technology roadmaps through rigorous A/B experimental design and data-driven outcomes.
Mentorship Track Record: Proven track record of mentoring senior leaders and fostering a culture of continuous improvement.
Operational Vigor: Experience in all areas of engineering including DevOps, SRE, and building resilient Tier 0 production systems.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 7 years’ experience in software engineering or related area.
Option 2: 9 years’ experience in software engineering or related area.
4 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead Agentic AI Strategy: Direct end-to-end execution of engineering programs focused on AI/ML-enhanced solutions and agentic AI systems designed to personalize the member journey.
Drive Subscription Metrics: Lead technical initiatives specifically targeting member growth, retention, and churn reduction through data-driven insights.
Experimentation & A/B Testing: Champion a metrics-driven culture by overseeing large-scale A/B experimental frameworks to optimize the W+ user experience and subscription health.
Architectural Guidance: Provide high-level architectural oversight across backend, frontend, and mobile technologies to standardize and accelerate delivery.
Stakeholder Alignment: Collaborate with Product and Program Management to align milestones and drive software product strategy that impacts key business roadmaps.
Talent Leadership: Cultivate top-tier engineering talent by mentoring senior leaders and fostering a culture of ownership, technical excellence, and continuous growth.
Operational Excellence: Ensure technical quality and timely delivery by applying sound judgment and proactive issue resolution for high-availability systems.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.

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