Senior Director, Technical Program Management

Salesforce•San Francisco, CA

49d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Technical Program Managers (TPM) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company. The Senior Director, Technical Program Management (Security) will manage a team of TPMs responsible for enabling the delivery of critical cyber security programs, in support of the Salesforce Security team, specifically within Detection and Response Operations, and Security Engineering. Your team will work on a range of security programs including, cyber risk remediation, developing and driving best practices, implementing new innovative technologies or processes, and working with stakeholders and partner teams to integrate security programs into their roadmap and deliverables. The ideal candidate will be a master communicator across all organizational levels, from individual engineers to senior executives, and have a proven track record of managing large, complex projects, with emphasis on the organization and presentation of data to facilitate decision making. This individual contributor role thrives on fostering a culture of ownership, delivery, and innovation within the security domain.

Requirements

Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience in technical leadership.
12+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.
5+ years of conducting and leading SaaS product development programs, demonstrating an understanding of the SaaS business model and its product development lifecycle.
5+ years of people leadership and management experience is a mandatory requirement for this role, with the ability to mentor and uplift team member performance and program management excellence.
Deep understanding of cyber security and risk management practices, with hands-on experience executing and leading these programs in a mature enterprise environment.
Hands-on experience with the functions of a Security Operations Center (SOC) or Cyber Threat Intelligence (CTI) team.
Deep experience with the software development lifecycle (and Security Development Lifecycle); ability to adjust and apply this knowledge in a dynamic environment using agile methodologies, including leadership in release planning and work prioritization.
Ability to establish credibility and rapport with senior executives and team members.
Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.
Experience with Portfolio Management.
Ability to master technical subjects and technologies relevant to the program.
Strong organizational, project management, analysis, and communication skills.

Nice To Haves

Advanced management degrees preferred.
Experience with vulnerability management processes and tools.
Experience supporting cyber detection and response operations.
Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
Familiarity with compliance and security standards, policies, and risk management.
Experience in vendor management.
Public cloud infrastructure knowledge.
Ability to quickly learn Salesforce applications to build tools and reports or strong interest in technology and ability to develop applications/tools to automate processes.
Comfortable with ambiguity and change, and can continue to rally a team behind a vision, even if it’s not clearly defined.
Masters in engineering, computer science, or a related technical field.
Have or desire to attain a PMP, CISM and/or CISSP certification.

Responsibilities

Supervise a team of Technical Program Managers to drive excellence in program delivery and reporting, and constantly improve the professional development of your team.
Provide strategic leadership on developing and managing security programs, working closely with security executives to support prioritization, work assignments and scoping, to effectively achieve security team objectives.
Clearly define program requirements and business impacts, then work with engineering teams to develop the “definition of done” and complete technical work breakdown into executable tasks.
Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for security and infrastructure build out programs.
Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
Develop effective program reporting (up to executive level), backing statuses with data and clearly communicate program blockers and risks, with required actions to resolve (path to green).
Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.
Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement.
Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Drive for clarity to keep teams moving forward.
Provide “go to” leadership, transparency and visibility to the entire Technology & Products organization.
Seek to continuously grow by proactively seeking and embracing constructive feedback.
Understand and streamline end to end process
Create a collaborative environment that fosters creativity, innovation, and learning.
Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.
Run meetings (including logistics, facilitation, driving of decision making/actions, calling out risks/issues), at the executive level, offering nuanced opinions in a wide variety of areas.
Challenge “business as usual” professionally and ask questions that allow for a deeper understanding of the issue.
Synthesize large and disparate sets of information, data, etc, and distill and communicate them in a concise and storytelling way