(USA) Senior Director, Technology Operations

Walmart•Bentonville, AR

1d•$130,000 - $260,000

About The Position

Position Summary... What you'll do... Program Estimation Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques Todistribute allocated budget for the program across multiple projects and ensure optimum resource allocation Identify potential risks for successfulcompletion of the programs Design multiple response plans through scenario planning for the identified risks for multiple projects within the programDefine measures and milestones for tracking and review of program success Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of BusinessCommunication stylestechniques in ambiguous and challenging situations Communication channelsmediums Interpersonal skills and universalrelationship building with ability to connect seemingly unconnected parties Influencing styles To lead discussions with varying viewpoints confidentlyInfluence audiences using customized communication and appropriate frameworks Leverage factbased data analytics insights to build acohesive narrative and present in a clear concise and meaningful way Demonstrate superior decision and coordination skills when faced withconflicting or ambiguous inputs Become a trusted advisor to stakeholders influencing them to act on the producttechnology matters Providerespectful effective timely feedback and seek internalize and utilize received feedback Business Operations Requires knowledge of Organization KPIs Assessment techniques To design the organizations planning processes anddecisionmaking channels Explain advantages and risks of using business simulations for critical business decisions Explain business issues andtrends of own business unit as compared to other business units Develop business cases for own function reviews and critiques cases for otherfunctions Demonstrate a big picture understanding of the business its interrelationships and priorities Display strong foundation of businessfundamentals measurement and business finance Program Definition Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools andtechniques To understand business requirements and priorities in detail to define a program implementation strategy impacting the entire domainDefine goals stage gates critical delivery paths and key deliverables for large scale programs incorporating multiple programs across the domainPrepare benefits realization plan for the programs Program Monitoring and Control Requires knowledge of Program Monitoring and Control tools and processes Internal and External programReporting and logging tools and processes To define performance objectives and metrics for tracking completion status of programs across multipleproducts within a domain Engage with the business to design a coherent view on program success metrics Take proactive decisions in dealing withprogram risks related to forecasts budgets and milestones Financial Management Requires knowledge of Financial Management tools and processes Budgeting and internal and external programCommunication tools and processes To create manage monitor Program budget for multiple programs Oversee delivery schedules and costexpenditure across programs in a domain and manage delays slip ups with stakeholders Project the ROI of future programs Define measures andmilestones for tracking financial performance of programs Technology Landscape Awareness Requires knowledge of Understanding of technology strategy and its linkages to domain Basic understanding ofexisting and upcoming systems technologies and trends Product technical information Basic understanding of domain specific market standardsBasic understanding of methodologies and tools processes checkpoints To participate in developing domain strategy with executive leadersEvaluate and validate proposed business cases for projects and initiatives Demonstrate expertise and functioning of multiple businesses and how itintegrates in the global scenarios Approve strategies initiatives and projects Determine metrics and performance indicators Contribute to strategicdecision making regarding key initiatives Develop new enterprisewide processes and ways of working Model industry best practices Proactivelyengage in the external community to build Walmarts brand and influence industry practices Influence and shape business vernacular Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementingbusiness strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supportingresource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvementopportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruitingselecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new andexisting talent Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices developing consequences for violations or noncompliance and supporting the Open Door Policy Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leadingkey community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas Respect the Individual: Builds highperforming teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments supports strategies and drives initiatives that attract and retain the best talent Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity eg creating fair opportunities for associates and suppliers driving local giving efforts Act with Integrity: Ensures that teams follow the law our code of conduct and company policies promotes an environment where associates feel comfortable sharing concerns and models our culture of nonretaliation listens to concerns raised by associates and takes action and enables others to do the same holds self and teams accountable for achieving results in a way that is consistent with our values Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware Serve our Customers and members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acting with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers Serve our Customers and members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and implementing strategies Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks Strive for Excellence Drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmarts business model

Requirements

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.
Option 2: 9 years’ experience in project management, program management, program operations, or related area.
4 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Program Estimation Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques Todistribute allocated budget for the program across multiple projects and ensure optimum resource allocation Identify potential risks for successfulcompletion of the programs Design multiple response plans through scenario planning for the identified risks for multiple projects within the programDefine measures and milestones for tracking and review of program success
Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of BusinessCommunication stylestechniques in ambiguous and challenging situations Communication channelsmediums Interpersonal skills and universalrelationship building with ability to connect seemingly unconnected parties Influencing styles To lead discussions with varying viewpoints confidentlyInfluence audiences using customized communication and appropriate frameworks Leverage factbased data analytics insights to build acohesive narrative and present in a clear concise and meaningful way Demonstrate superior decision and coordination skills when faced withconflicting or ambiguous inputs Become a trusted advisor to stakeholders influencing them to act on the producttechnology matters Providerespectful effective timely feedback and seek internalize and utilize received feedback
Business Operations Requires knowledge of Organization KPIs Assessment techniques To design the organizations planning processes anddecisionmaking channels Explain advantages and risks of using business simulations for critical business decisions Explain business issues andtrends of own business unit as compared to other business units Develop business cases for own function reviews and critiques cases for otherfunctions Demonstrate a big picture understanding of the business its interrelationships and priorities Display strong foundation of businessfundamentals measurement and business finance
Program Definition Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools andtechniques To understand business requirements and priorities in detail to define a program implementation strategy impacting the entire domainDefine goals stage gates critical delivery paths and key deliverables for large scale programs incorporating multiple programs across the domainPrepare benefits realization plan for the programs
Program Monitoring and Control Requires knowledge of Program Monitoring and Control tools and processes Internal and External programReporting and logging tools and processes To define performance objectives and metrics for tracking completion status of programs across multipleproducts within a domain Engage with the business to design a coherent view on program success metrics Take proactive decisions in dealing withprogram risks related to forecasts budgets and milestones
Financial Management Requires knowledge of Financial Management tools and processes Budgeting and internal and external programCommunication tools and processes To create manage monitor Program budget for multiple programs Oversee delivery schedules and costexpenditure across programs in a domain and manage delays slip ups with stakeholders Project the ROI of future programs Define measures andmilestones for tracking financial performance of programs
Technology Landscape Awareness Requires knowledge of Understanding of technology strategy and its linkages to domain Basic understanding ofexisting and upcoming systems technologies and trends Product technical information Basic understanding of domain specific market standardsBasic understanding of methodologies and tools processes checkpoints To participate in developing domain strategy with executive leadersEvaluate and validate proposed business cases for projects and initiatives Demonstrate expertise and functioning of multiple businesses and how itintegrates in the global scenarios Approve strategies initiatives and projects Determine metrics and performance indicators Contribute to strategicdecision making regarding key initiatives Develop new enterprisewide processes and ways of working Model industry best practices Proactivelyengage in the external community to build Walmarts brand and influence industry practices Influence and shape business vernacular
Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementingbusiness strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supportingresource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvementopportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruitingselecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new andexisting talent
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices developing consequences for violations or noncompliance and supporting the Open Door Policy
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leadingkey community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas
Respect the Individual: Builds highperforming teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all
Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments supports strategies and drives initiatives that attract and retain the best talent
Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity eg creating fair opportunities for associates and suppliers driving local giving efforts
Act with Integrity: Ensures that teams follow the law our code of conduct and company policies promotes an environment where associates feel comfortable sharing concerns and models our culture of nonretaliation listens to concerns raised by associates and takes action and enables others to do the same holds self and teams accountable for achieving results in a way that is consistent with our values
Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware
Serve our Customers and members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acting with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers
Serve our Customers and members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and implementing strategies
Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks
Strive for Excellence Drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmarts business model

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock