Senior Engagement Manager (CivCheck)

Clariti Cloud Inc.

1d•$115,000 - $165,000•Remote

About The Position

As an Senior Engagement Manager at CivCheck, you'll own the end-to-end delivery of implementations across city partners: ensuring projects meet timelines, deliver measurable transformation to their permitting processes, and build lasting trust with stakeholders from mayors and CIOs to plan reviewers and private-sector applicants. You'll bring a blend of strategic advisory, rigorous project management, and empathy-led stakeholder engagement to drive success across multiple concurrent projects. If you're energized by a fast-paced environment, have a proven track record of leading complex teams, and are committed to elevating implementation services to drive data-backed customer success stories, this role is a great fit.

Requirements

8–10+ years of experience leading and delivering enterprise-level engagements in a SaaS or professional services environment, with a track record of managing complex, multi-stakeholder projects end-to-end.
Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects.
Strong data literacy. Ability to establish baselines, define the right metrics, and connect project health to measurable outcomes.
Experience designing and implementing repeatable delivery frameworks and customer feedback loops that scale across an organization.
Demonstrated ability to rebuild trust with dissatisfied stakeholders through transparency, problem-solving, and communication.
Extensive experience applying project management and agile methodologies to deliver high-quality services and effectively manage resources.
Demonstrated leadership and management capabilities, including team motivation, resource management, and effective guidance, with a strong focus on delivering projects within budget and on deadline.
Expertise in objection handling, serving as the escalation point for client, partner, and team member concerns.
Proficient in leading organizational change and managing ambiguity, with a proactive approach to meeting dynamic priorities and exceeding customer expectations.
High level of emotional intelligence and the ability to successfully manage customers.
PMI PMP Certification currently held or obtained within 12 months of joining.
Ability to travel within the United States and Canada approximately 30–40%.

Nice To Haves

Familiarity with public sector or civic technology projects preferred, but not required.

Responsibilities

Plan, organize, and manage all aspects of the project lifecycle in collaboration with CivCheck Implementation Consultants, Technical Account Managers, and Product and Engineering teams. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining and measuring success criteria.
Champion a delivery culture grounded in structured, data-backed metrics and storytelling. Connect delivery performance to tangible government outcomes, like reduced permitting times, faster intake cycles, measurable throughput improvements, and arm key stakeholders with the data-backed success stories that build lasting trust.
Design and implement repeatable delivery frameworks, structured retrospectives, and customer feedback loops that allow CivCheck to scale across new city partners without sacrificing quality or speed.
Serve as a trusted advisor to city leadership, department leads, and end users, facilitating alignment across diverse stakeholders by surfacing shared goals and clarifying competing motivations.
Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution.
Hold internal and external teams accountable, escalate when needed, and manage customer expectations throughout engagements.
Lead recurring executive and steering check-ins, connecting project progress to city outcomes in a way that resonates with both operational and executive audiences.
Build city personas and playbooks that translate project-level insights into organizational learning and product feedback loops.
Mentor Implementation Consultants and Technical Account Managers on client engagement and delivery excellence.
Surface customer insights that influence CivCheck's product roadmap.
Provide regular reports and updates to the CivCheck COO on the performance and progress of all assigned projects.
Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings.