Senior Engagement Manager, West

Dataiku

3d•$155,000 - $171,000

About The Position

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube. Dataiku is looking for a Senior Engagement Manager to join the team. The ideal candidate is an energetic individual who is passionate about deploying big data technologies and using data science to solve business problems, and who will efficiently help customers drive their projects to get the most out of Dataiku. As a part of the Services team, the Engagement Manager is responsible for driving smooth client implementations of our product with our customer base. It requires skilled coordination of the deployment, training, and adoption of best practices, positioning users to derive the maximum value from the software, contributing to their data-driven operational success.

Requirements

Have 5+ years’ of experience leading project teams and-or cross-functional projects.
Are organized, ambitious, and take ownership when relevant and delegate as needed.
Have a Bachelor’s or Military experience in a related field.
Have an excellent understanding and practical experience with modern project management methodologies and software engineering processes.
Have excellent communication skills.
Thrive in the executing and iteration of efficient processes.
Can identify, manage, and mitigate risk, contingencies, reporting, and operations.
Can leverage lessons learned to feedback and improve process and best practices.
Can highly collaborate with partners, internal team members, consultants, third-party sellers, and customers.
Location: Must be currently located within either the CST, MDT, or PST regions of the mainland US.

Nice To Haves

Master's Degree in Computer Science or STEM degree program or equivalent combination of skills and experience.
Data science degree or background in previous roles
Previous Services experience in a SaaS company.
Project Management/Scrum certifications (CAPM, PMP, etc).

Responsibilities

Manage client relationships, needs, and oversee implementation services estimation, delivery, and controls across multiple engagements.
Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Manage Project Budget, Margin, Scope, and Schedule within initial parameters.
Independently identify internal and external project risks and provide fit-for-purpose mitigations.
Assess customer feedback and refine products and service offerings with internal owners and providers.
Facilitate and guide discussions on the infrastructure sizing, positioning, and architectural implementation of capabilities with engineering and data science leads
Prioritize and schedule work based on company KPIs and multiple team’s capacity and availability.
Iterate on and help evolve the product lifecycle workflow and capabilities and coordinate release coordination.