Senior Engineer Specialist - Network Operations

Verizon•Basking Ridge, NJ

1d•$96,000 - $157,000•Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels. Joining the Sales Operations and Enablement team, you will focus on resolving the day-to-day network and provisioning tickets that support two strategic reseller relationships. In this role, you will be responsible for resolving complex problems that require the frequent use of creativity. You will also be a Subject Matter Expert for the Network with responsibility to provide escalations and technical support as needed.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
Three + years of experience in network operations and troubleshooting
Strong understanding of wireless networking technologies
Excellent communication and problem-solving skills
Ability to work independently and as part of a team

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field
Experience with Local Portability processes
Experience with MARS, MTAS, NSP Lite/Delphi, RTT, WFM, WNP, IOP, ECHO, Airwave, DMD, Syniverse, and NeuSta, RSSx, Enforce+r

Responsibilities

Advanced Ticket Resolution: Provide Tier 3 Network troubleshooting and resolution to VZ Wholesale wireless MVNOs
Strategic Partnering: Work with internal cross-functional teams, such as NRB, NMC, and IT teams, to resolve tickets to resolve issues
Operational Excellence: Manage the ticketing queue to ensure tickets are being resolved within the timelines and expectations set with our MVNOs
Technical SME & Product Support: Support Wholesale Product and development teams and serve as technical SME on designated projects
Crisis Management: Scheduled rotation of after-hours support

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.
From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience.
This is an incentive based position with the potential to earn more.

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