Senior Engineering Manager, Platform

UJET

About The Position

You will lead a newly formed Platform & Developer Experience organization, composed of senior engineers from across the company. Your mission: set the technical and product direction, remove friction, and deliver platform services and developer tooling that measurably accelerate engineering velocity and reliability. Team responsibilities Platform: Deliver highly scalable, performant, and resilient services used across the org; own infrastructure-related code, an internal chat/voice application, monitoring, and performance optimization. DevX: Provide exceptional internal tooling to accelerate engineering velocity: developer environments, AI automation, frameworks and tools, and testing infrastructure.

Requirements

Outstanding cross-team communication (internal & external)
Proven ability to map stakeholders, communicate tradeoffs, and drive alignment across product, SRE/ops, security, infra, and external partners/customers.
Comfortable presenting to executives and translating technical detail into business impact.
Product vision and outcome-driven planning
Demonstrated experience writing clear team goals/OKRs and turning them into a 90–180 day roadmap with measurable adoption and impact metrics.
Habit of defining success criteria (adoption, latency, MTTR, cost, time-to-ship) and iterating based on metrics.
Tooling & process innovation to drive org efficiency
Track record of researching, piloting, and rolling out developer tooling/CI-CD/IaC/observability/process changes at scale — including pilot → champion → scale strategies.
Strong change-management instincts: training, incentives, feedback loops, and adoption metrics.
Deep technical/architectural leadership
Hands-on systems knowledge: cloud-native architecture, distributed systems, microservices patterns, capacity planning, fault isolation, and performance tuning.
Experience owning architectural direction and making pragmatic tradeoffs between scalability, reliability, cost, and developer velocity.
Comfortable reviewing code and infrastructure (infrastructure-as-code), and establishing lightweight governance (principles, templates, linters, architecture reviews).
Domain-specific platform experience
Building and operating highly scalable platform services and infrastructure-related code.
Monitoring, observability, and performance optimization at service-and-platform level.
Experience with real-time communication systems (chat/voice) or similar low-latency, stateful services is strongly preferred.
Developer Experience (DevX) expertise
Designing developer environments, internal frameworks, testing infrastructure, and internal tools that materially reduce time-to-first-commit and time-to-release.
Practical experience integrating AI automation into developer workflows and tooling.
Familiarity with internal platform tooling (SDK/CLI/portability tooling) and how to drive adoption.
People leadership & team build
Experience leading, coaching, and hiring senior engineers and engineering managers — including building a new team from experienced individual contributors.
Strong at performance conversations, career development, and creating a high-trust culture that balances autonomy with alignment.
Influence without authority & stakeholder management
Skilled at negotiating constraints, prioritizing across competing needs, and getting buy-in for platform standards and migrations.
Execution & measurement orientation
Bias for measurable outcomes: adoption rates, CI/CD success rates, pipeline times, error budgets, performance improvements, developer satisfaction scores, etc.
Comfortable operating in a fast-moving environment with competing priorities and limited resources.

Nice To Haves

Prior experience running or modernizing an internal chat/voice application (WebRTC/SIP/real-time systems).
Background with Terraform/CloudFormation, Kubernetes, Prometheus/Grafana, distributed tracing (OpenTelemetry).
Prior experience shipping DevX products with a customer (developer) experience mindset.
Experience with LLM/AI tooling integrations for developer productivity.

Responsibilities

Deliver highly scalable, performant, and resilient services used across the org
Own infrastructure-related code, an internal chat/voice application, monitoring, and performance optimization
Provide exceptional internal tooling to accelerate engineering velocity: developer environments, AI automation, frameworks and tools, and testing infrastructure