Senior Executive Technology Support Consultant

Empower • Boston, MA

2d

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Sr Consultant Executive Technology Support is responsible for providing white-glove technical support to advisors and staff within a high-visibility Investment Center storefront, as well as C-Suite Executives in the Boston office. This role requires an executive-level professional presence (appearance, communication, and demeanor), exceptional social and interpersonal skills, and strong technical expertise across end-user, collaboration, and AV technologies. Operating at the intersection of technology, executive support, and client experience, this role ensures all hardware, software, and systems function seamlessly to support client engagement, executive presentations, and day-to-day business functions.

Requirements

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• Executive presence and communication (written and verbal) with a refined, business-appropriate appearance and demeanor.
• 5+ years of IT support experience, ideally in financial services, professional services, or other client-facing corporate environments.
• Strong executive support background
• Deep experience supporting: Windows, macOS, Apple iOS, Android Microsoft 365 and Microsoft Teams Jamf, Intune, ServiceNow Networking fundamentals, desktop systems, collaboration tools, and AV technologies
• Excellent troubleshooting skills, strong urgency, and clear ownership through resolution.

Nice To Haves

• Service-first mindset with strong discretion and confidentiality.
• Calm, resourceful, and proactive under pressure, especially during live meetings and events.
• High emotional intelligence with the ability to adapt communication style and build trust quickly.
• Strong organization and follow-through while balancing multiple priorities.

Responsibilities

• Provide hands-on, concierge IT support for advisors, staff, and C-Suite Executives in a high-traffic environment.
• Respond quickly and calmly to issues impacting executive meetings, client presentations, digital signage, and communications tools.
• Proactively support VIP visits, client events, and executive or advisor presentations, including pre-testing rooms and technology.
• Support and maintain onsite technology and systems including laptops/desktops, mobile devices, iPads, printers, conference room AV, and video conferencing equipment.
• Partner with corporate IT to maintain compliance with enterprise security standards, policies, and toolsets.
• Monitor system health and drive improvements that increase reliability, reduce risk, and enhance the client experience.
• Set up, test, and support technology for client meetings and events, ensuring high-quality connectivity and AV performance.
• Maintain digital experience tools and marketing displays, ensuring content accuracy, performance, and visual quality.
• Document incidents, resolutions, and improvement recommendations.
• Assist with onboarding and training for new staff on tools, security protocols, and technology best practices.
• Translate technical topics into clear, non-technical communication for executives and advisors.
• Handle sensitive and confidential information with discretion and sound judgment.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree