Senior Facilities Manager

JLL•South San Francisco, CA

1d•$20•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager - JLL What this job involves - The Senior Facilities Manager is the key strategic and operational leader responsible for the comprehensive delivery of all facilities services at the South San Francisco site. This role manages the integrated facilities platform, overseeing multi-disciplinary teams (JLL and third-party vendors), financial performance, compliance, and continuous improvement to ensure a safe, efficient, and reliable operating environment for the client. What your day to day will look like: Facility Operations Leadership: Provide strategic oversight and technical governance for maintenance, utilities, lab services, and all facility operations while serving as the single point of accountability for operational performance to key client stakeholders and technical escalation point for complex facility issues. Compliance & Safety Management: Ensure strict adherence to all EHS, GMP, GxP standards, and local, state, federal regulations while establishing a "Safety First" culture and managing compliance with portfolio-wide initiatives and regulatory requirements. Asset & Maintenance Strategy: Oversee critical equipment vendor preventive maintenance schedules, develop long-term maintenance strategies for asset renewal and replacement, and govern maintenance backlog strategy including aging, critical, and GMP overdue mitigation. Team Leadership & Development: Manage site-level organizational structure ensuring appropriate staffing levels and skill sets, establish SMART objectives, provide superior employee management, actively develop team members, and maintain effective succession planning for all positions. Financial Management: Effectively manage site operating expenses to meet/exceed glide path savings targets, own development and management of operating budgets, provide timely financial variance analysis, and update 5-year facility capital/operating improvement project plans. Vendor & Contract Management: Maintain interface with third-party vendors ensuring total contract compliance, standardize service level agreements and scopes of work, support JLL Sourcing initiatives for vendor consolidation, and manage scope transitions following established JLL processes. Client Relationship Management: Measure and manage client feedback throughout the year, conduct formal and informal relationship meetings, serve as liaison for all services including janitorial, lab services, grounds, security, and waste management. Process Improvement & Innovation: Spearhead identification, development, and implementation of innovative best practices to increase operational efficiency, maintain site risk registers, lead business continuity planning, and conduct post-incident reviews for continuous improvement. Performance Monitoring: Monitor and improve planning and scheduling effectiveness including schedule compliance and backlog health, verify contractual KPI compliance, maintain documentation supporting performance reporting, and ensure vendor partners meet client expectations and SOW requirements. Strategic Support & Growth: Support Account Team on scope change initiatives and priority projects, actively seek scope expansion opportunities, demonstrate ability to apply new technology and corporate programs, and promote customer and JLL sustainability initiatives.

Requirements

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or equivalent technical degree) or related field recommended.
10+ years in facilities management, with a minimum of 5 years in a leadership or managerial capacity overseeing multi-disciplinary teams and integrated facilities operations.
Proven experience leading an integrated facilities platform in a complex, multi-stakeholder corporate or industrial environment.
Proficiency with Computerized Maintenance Management Systems (SAP preferred) and demonstrable competence in managing site operating budgets within financial systems
Deep understanding of mechanical, electrical, HVAC systems and related building infrastructure assets.
Proven accountability for oversight and management of GxP, OSHA, and environmental compliance (Air, Water, Waste Management) in a regulated setting.
Skilled in strategic business planning, financial forecasting, and resource allocation.
Ability to influence results without direct authority, superior stakeholder and vendor relationship management, and excellent verbal and written communication.

Nice To Haves

5+ year’s pharmaceutical facility management experience with demonstrated ability to exercise proper judgment.
Professional certification (e.g., FMP, CFM, PMP, or equivalent).
Experience with RCM, Lean, or Six Sigma methodologies.
Prior experience working within a third-party facilities management framework.

Responsibilities

Facility Operations Leadership: Provide strategic oversight and technical governance for maintenance, utilities, lab services, and all facility operations while serving as the single point of accountability for operational performance to key client stakeholders and technical escalation point for complex facility issues.
Compliance & Safety Management: Ensure strict adherence to all EHS, GMP, GxP standards, and local, state, federal regulations while establishing a "Safety First" culture and managing compliance with portfolio-wide initiatives and regulatory requirements.
Asset & Maintenance Strategy: Oversee critical equipment vendor preventive maintenance schedules, develop long-term maintenance strategies for asset renewal and replacement, and govern maintenance backlog strategy including aging, critical, and GMP overdue mitigation.
Team Leadership & Development: Manage site-level organizational structure ensuring appropriate staffing levels and skill sets, establish SMART objectives, provide superior employee management, actively develop team members, and maintain effective succession planning for all positions.
Financial Management: Effectively manage site operating expenses to meet/exceed glide path savings targets, own development and management of operating budgets, provide timely financial variance analysis, and update 5-year facility capital/operating improvement project plans.
Vendor & Contract Management: Maintain interface with third-party vendors ensuring total contract compliance, standardize service level agreements and scopes of work, support JLL Sourcing initiatives for vendor consolidation, and manage scope transitions following established JLL processes.
Client Relationship Management: Measure and manage client feedback throughout the year, conduct formal and informal relationship meetings, serve as liaison for all services including janitorial, lab services, grounds, security, and waste management.
Process Improvement & Innovation: Spearhead identification, development, and implementation of innovative best practices to increase operational efficiency, maintain site risk registers, lead business continuity planning, and conduct post-incident reviews for continuous improvement.
Performance Monitoring: Monitor and improve planning and scheduling effectiveness including schedule compliance and backlog health, verify contractual KPI compliance, maintain documentation supporting performance reporting, and ensure vendor partners meet client expectations and SOW requirements.
Strategic Support & Growth: Support Account Team on scope change initiatives and priority projects, actively seek scope expansion opportunities, demonstrate ability to apply new technology and corporate programs, and promote customer and JLL sustainability initiatives.