Senior Facility Manager

CyrusOne•Aurora, IL

6d•$115,000 - $14,500

About The Position

Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will manage the relationship with the third-party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build-outs within his or her region. We are seeking an experienced Senior Facility Manager to provide strategic oversight and operational leadership across our data center environments. In this role, you will partner closely with internal teams, vendors, and customers to ensure flawless facility operations, drive operational excellence, and maintain full compliance across all critical systems and processes. This position is ideal for a seasoned professional with deep expertise in critical infrastructure management, data center operations, vendor oversight, incident management, and customer support.

Requirements

Excellent verbal and written communication skills
Strong leadership and team management experience
Exceptional organizational and time‑management skills
Ability to thrive under pressure and manage multiple priorities
Strong customer‑service mindset with a positive, solutions‑focused attitude
Experience developing procedures and training staff
Proficiency with Microsoft Office tools
Willingness to adjust work hours during emergency events (e.g., hurricanes)
7+ years of experience managing critical infrastructure, preferably in a data center
10+ years of supervisory or personnel management experience
Strong background in electrical, mechanical, and other critical facility systems

Responsibilities

Facility & Environmental Operations Lead day‑to‑day operational coordination with on‑site engineering teams
Oversee preventative and corrective maintenance programs for all assigned facilities
Provide direction and support during operational issues, incidents, or escalations
Partner with management on staffing, scheduling, performance reviews, coaching, and training needs
Maintain and update all Operations Policies, Procedures, and Guidelines
Manage all vendors performing work in the data center and ensure proper compliance
Oversee asset tracking systems and ensure accurate lifecycle management
Provide asset reports for internal stakeholders and customers
Lead the local incident management process from start to closure
Ensure timely and accurate incident documentation and RCA development
Validate completeness of RCAs and ensure corrective actions are implemented
Escalate unresolved or repeated issues as required
Maintain up‑to‑date reporting on all facility capacity metrics
Forecast future capacity needs and identify required changes or constraints
Work with centralized Implementation Managers to ensure on‑time delivery of customer build‑outs
Manage project work related to Facility Operations including POs, vendor coordination, cost tracking, and reporting
Support Sales and internal teams in the placement of new customer deployments
Serve as the primary point of contact for customer operational needs
Lead facility tours for prospective customers
Review customer contracts and represent the company in customer audits
Manage all monthly internal and external reporting requirements
Collaborate with Finance, Accounting, EH&S, Compliance, Security, and other teams to meet reporting deadlines
Ensure customer reporting is accurate and delivered on schedule
Maintain Business Continuity Planning documentation and training
Support SOX audits, certifications, and compliance initiatives
Manage regional OPEX in alignment with approved budgets
Create CAPEX plans for equipment upgrades, maintenance, and replacement cycles