Senior Field Service Technician - Fire Alarm Systems (Greenville NC)

Honeywell•Raleigh, NC

About The Position

As a Senior Field Service Tech – Fire Alarm Systems for our Service team in Greenville, you will be tasked with respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into fire systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency. You will report directly to our Sr. Field Service Supervisor in Morrisville, NC. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Perform/Review installation methods, checkout, and test, startup on fire alarm systems and adhere to plans, specification, and contract requirements.
Independently troubleshoot and repair complex issues
Program more than one system
Perform system back-ups and install appropriate updates and patches
Run one-off problems, scenarios, and integrations based on the needs of the customer
Program EBI’s
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations.
Proper use of safety personal protection equipment
Obtain clearances as required by customer
Jobs completed at or under cost (+ or- 2%), under hours for start-up.
Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.