Senior Field Specialist

Johnson & Johnson•Atlanta, GA

10d•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech In this position, you will provide on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group. This job is not eligible for sales incentives/sales commissions. Adheres to environmental policy, procedures, and supports department environmental objectives.

Requirements

Associate’s degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
A minimum of 4 years’ technical/field support experience in highly regulated industry
Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.
Maintains healthcare vendor credentialing as an employee for J&J Vision.
Strong customer service skills. Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms.
Problem-solving skills to diagnose problems with malfunctioning equipment.
Time-management skills to handle appointments efficiently and stay on schedule.
Attention to detail, spot issues and complete accurate reports about the repairs.
Organizational skills to keep tools and paperwork organized while in the field.
Computer and technical skills to understand the equipment fully.
Field Based Employee
Works remotely with travel up to 75% based on customer needs and requirements.
This position is eligible for a company car through the Company’s FLEET program.
This position is overtime eligible.
Valid US Driver’s license is required.
Candidate must reside in the Atlanta, GA area.
Candidate must have the ability to work in home office 25% & in field 75%.

Responsibilities

Installs, services, and repairs medical device equipment in external facilities to support the sales team and customers.
Serves as a primary technical resource for internal and external stakeholders.
Provides frequent status updates and documented service reports to stakeholders.
Operates efficiently to complete on site installation, repair, maintenance, and testing activities to factory specifications.
Ensures all installation, maintenance, and required service work is completed on time.
Identify problems and recommend resolutions for existing products and procedures.
Analyzes service data to schedule proactive and reactive service activities.
Works closely with colleagues to support knowledge and skills transfer.
Operates and maintains a corporate vehicle in accordance with company guidelines.
Maintains trunk inventory and manages calibrated test equipment and other electronic devices.
Able to lift or move up to 50 lbs, stand, squat, kneel, reach for extended periods, and use hand tools and electronic test equipment to repair medical lasers and other medical devices.
Able to adapt to modified or flexible work schedules.
Assists in the development of equipment maintenance procedures and completes additional duties or projects as assigned.
Documents and reports field service activities while promoting and incorporating process improvements.
Conduct new product evaluations.
Participate in the creation of technical bulletins and basic operational and service procedures.
Demonstrates technical proficiency on one or more product line modalities.