Senior Field Training Manager

Biotronik•Oswego, IL

1d•Remote

About The Position

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees. The Sr. Field Training Manager is responsible for establishing best practices and continuous process improvement for US-based training initiatives targeted primarily at field sales and clinical support employees, as well as customer-facing education programs. The Sr. Field Training Manager leads the development of training which provides in-depth technical knowledge of products, therapies, processes, and product benefits. The Sr. Field Training Manager is also responsible for supporting the certification progress of new hires and provides training and guidance to the field mentors.

Requirements

Adult Learning theory, instructional design, facilitation skills
Experience with CRM implant and follow-up
Attention to detail
Self-motivated
Ability to work autonomously as well as collaboratively
BA/BS in Learning, Biology, Health Science, Engineering or Nursing
5 years of training and development experience
10 years of field clinical/sales experience in the Medical Device or Complex Pharmaceutical Industry
Experience in developing and leading technical training initiatives

Nice To Haves

MA/MS in Learning or Education or MBA
10 years of training and development experience
IBHRE Certification
Experience developing and leading training for invasive medical device therapy
Certification in a nationally recognized training/facilitation course

Responsibilities

Lead the development and implementation of education programs aligned with Training and Education department activities and corporate goals and objectives
Coordinate the preparation of presentations, lectures, publications, and online training content related to BIOTRONIK’s products, new hire onboarding, customer-facing education, etc.
Provide training and guidance to the field mentors and support the certification progress of new hires
Maintain expertise on products, therapies and product benefits versus the competition and acquire knowledge on new BIOTRONIK therapies and competitor products
Provide instructional support for the facilitation of education programs
Maintain and apply expertise in subject matter, instructional design, adult learning, and facilitation
Support the development of requirements for the training and certification of field employees
Support the development of department policies, procedures and work instructions including a formal certification manual
Build performance improvement capabilities and metrics that directly help the sales organization create and maintain a competitive advantage
Support a global training partnership
Manage Training Department-owned customer field programs, including Preceptorships, Proctorships, and regional programs