flex Senior Financial Systems Analyst

Marriott • Bethesda, MD

8h • Hybrid

About The Position

The Senior Analyst, Deployment Support Resource – FABS will play a critical role
in supporting the successful deployment of The Power of M transformation
initiative. The Power of M is a multi-year effort to transform Marriott’s
technology and business process ecosystem, evolving it to deliver on our vision
to become the world’s favorite travel company.

The Senior Analyst, Deployment Support Resource – FABS will act as a key
contributor during each deployment wave and cutover event, serving as a
resolution specialist for issues and incidents. This role will be responsible
for providing both functional and technical assistance for Marriott's financial
applications, such as the General Ledger, Financial Reporting, Planning, and
related financial mapping tools, resolving tickets assigned to the
FABS ServiceNow support group, leveraging deep knowledge of the team’s systems,
processes, and tools. Deployment support resources will collaborate closely with
the Global Command Center, Service Desk, and other support tiers to
ensure timely and effective resolution of issues during live deployment windows
and stabilization periods.

Requirements

• 4-year degree preferred from an accredited university or equivalent combination of education and experience.
• 2+ years of relevant professional experience in technology support, operations, business systems or related discipline preferred, demonstrating progressive career growth and pattern of exceptional performance.
• Experience working with ServiceNow in a ticketing or incident management environment.
• Ability to troubleshoot, analyze, and communicate issue details clearly in real time.
• Proven leadership experience with end-user service support with a global scope.
• Prior experience participating in large-scale deployment, rollout, or cutover events.
• Knowledge of Marriott’s financial business processes / hotel finance operations.
• Excellent project management skills, with ability to independently manage multiple projects.?
• Ability to effectively persuade and motivate stakeholders and team members to achieve project goals and objectives.
• Strong presentation, facilitation, and stakeholder communication skills
• Strong qualitative and quantitative analytical skills; ability to take large volumes of complex information and present it in a clear and concise manner.
• Operate with a collaborative mindset to ensure that key stakeholders are considered, builds relationships to leverage information and insights; communicates well with stakeholders; openly shares and does not withhold information.
• Strong interpersonal skills; able to maintain effective relationships, both internally and externally with a broad group of stakeholders to foster trust.
• Ability to work effectively in a collaborative work environment.
• Communicates effectively, both orally and in writing; listens to others and effectively comprehends information.
• Responsive; able to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
• Results oriented; able to work both independently and as part of a team.
• Supports change within the organization.

Nice To Haves

• Experience with PeopleSoft GL/EPM or Hyperion tools is preferred.

Responsibilities

• Monitor and resolve tickets assigned to FABS ServiceNow support group, ensuring timely triage and resolution.
• Participate in configuration and master data maintenance activities (e.g., hierarchies, trees and run controls, etc.).
• Work collaboratively and directly with the business and technical support teams to understand and translate business needs and develop appropriate solutions.
• Contribute to the documentation of known issues, workarounds, and updates to knowledge articles or job aids for FABS supported applications.
• Support validation and testing of issue resolution where needed, working with impacted hotel or business stakeholders as appropriate.
• Participate as needed in support calls, wave readiness reviews, and cutover planning sessions.
• Log accurate ticket notes, resolution steps, and time-to-close details in ServiceNow for issue tracking and reporting purposes.
• Participate in the analysis, development, test and implementation of new configuration specifications to align with business requirements.
• Execute the more complex elements of day-to-day application production support, system maintenance and configuration activities (e.g., batch process administration and monitoring; metadata activities, tier 2 or 3 end-user support).
• Develop and/or send out ongoing communications to users regarding process and system operation.
• Contribute as needed for FABS supported systems enhancements and upgrades.
• Implement process improvements.
• Performs other duties as assigned to meet business needs.

Benefits

• All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
• Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level