Senior Flight & Experience Coordinator

Southern Airways Corporation • Addison, TX

16d • Onsite

About The Position

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

About Surf On Demand
Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support a global client base with complex, time-sensitive private aviation needs across all aircraft categories. Our operations organization is central to our ability to scale, differentiate, and deliver a consistently premium experience in a demanding, high-volume environment.

The Role
The Senior Flight Operations & Charter Sourcing Lead is a highly experienced, senior-level operations role responsible for sourcing and executing complex private charter trips globally. This position serves as a core pillar of the operations department and plays a critical role in supporting high-value clients, complex itineraries, and non-standard missions.

This role requires deep private charter operations experience, extensive aircraft knowledge, and strong global operator relationships. The ideal candidate is equally comfortable sourcing lift, managing execution, and delivering a high-touch client experience. This is not a junior coordination role — it is a leadership-caliber operator who can be trusted with the most demanding trips and clients.

This is a full-time, salaried, in-office position based in either Addison, Texas or Hawthorne Airport, Los Angeles.

Requirements

• Extensive experience in private aviation charter operations and aircraft sourcing
• Deep knowledge of aircraft types, performance capabilities, and charter economics
• Strong, established relationships with a broad range of charter operators
• Proven experience managing complex international charter trips
• Exceptional operational judgment and attention to detail
• Ability to perform under pressure with demanding clients and time constraints
• Professional ability in more than one language language
• Experience sourcing charter across Europe, the Middle East, and other international markets
• Background working with high-net-worth individuals, corporate flight departments, or VIP clientele
• Valid driver’s license and reliable transportation.
• Is at least 18 years of age and has authorization to work in the United States.
• Computer, office equipment, phone skills.
• Ability to read, write and speak English effectively.
• Ability to work within a 24/7 operation including holidays and weekends. Weekends will be required.
• Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
• Must be able to communicate through verbal, written and electronic means.
• Must be able to access filing cabinets, drawers, and shelves of varying height.
• Must be able to move up to 25 pounds on an infrequent basis.

Responsibilities

• Source aircraft globally across turboprop, light, midsize, super-midsize, heavy jet, and ultra-long-range categories
• Manage complex domestic and international charter missions, including multi-leg itineraries and last-minute requests
• Lead execution of high-value, high-complexity trips from sourcing through completion
• Leverage an established global network of charter operators to secure reliable lift and competitive pricing
• Build, develop, and maintain new operator relationships across key regions
• Evaluate operators for safety, reliability, and service quality
• Serve as a trusted counterpart to operators for repeat and priority business
• Support high-profile and demanding clients with a premium, high-touch service approach
• Anticipate client needs and proactively manage operational risk
• Act as a senior escalation point for complex or sensitive trips
• Serve as a senior operational resource for the sales and coordination teams
• Support and mentor less-experienced operations staff
• Help define best practices for sourcing, execution, and operator engagement
• Partner with leadership to improve operational workflows and standards

Benefits

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees