Senior Fraud Investigator
About The Position
The Senior Fraud Investigator protects members and the credit union from financial loss by preventing, detecting, investigating, and resolving fraud across all channels (cards, ACH, checks, P2P, online/mobile, lending, and real‑time payments). The role triages alerts, conducts case investigations, communicates directly with members regarding suspected fraud, and partners with internal teams and law enforcement when needed. The Senior Fraud Investigator identifies patterns and trends, recommends rule and control enhancements, and assists with testing and optimizing fraud systems to strengthen loss prevention and member experience. This position also exercises sound, risk‑based decision‑making—often in time‑sensitive situations—to determine appropriate actions that may directly impact member experience, financial exposure, and operational risk.
Requirements
- Bachelor’s degree required.
- 5+ years of experience in fraud operations, investigations, risk management, or related financial services roles (credit union, bank, or fintech).
- Experience with SQL and Power BI is a plus, including the ability to run basic queries, interpret dashboards, and use data insights to identify trends, analyze attack patterns, and enhance investigative findings.
- Strong working knowledge of fraud typologies, including ATO, identity theft, check, ACH, P2P, card, loan/HELOC, and RTP fraud.
- Demonstrated expertise in alert triage, case investigation, and risk‑based transaction decisioning, with the ability to assess financial exposure and member impact.
- Exceptional written and verbal communication skills, with the ability to articulate complex findings clearly and empathetically.
- Proficiency in Excel (filters, pivot tables, lookups) and comfort working with dashboards, data extracts, and investigative reports.
- Advanced analytical and problem‑solving skills, with the ability to work independently, prioritize effectively in a fast‑moving risk environment, and collaborate across departments.
Nice To Haves
- Experience with Symitar (Jack Henry) preferred.
- Experience using fraud detection and AML platforms such as Unit21, BioCatch, or Verafin preferred.
Responsibilities
- Perform alert triage, conduct investigations, and make informed transaction decisions that may directly impact member experience, financial exposure, and organizational risk.
- Conduct thorough investigations into suspected fraud across multiple channels—such as ATO, identity theft, ACH, cards, P2P, and lending—leveraging BI dashboards, data extracts, and other data analysis tools to accurately identify issues and support timely resolution.
- Interpret and analyze fraud‑related data in partnership with the Fraud Data Analyst to identify emerging trends and attack vectors, refine or optimize rule models, and strengthen risk‑based decisioning.
- Serve as a decision‑maker on complex or time‑sensitive fraud cases, making recommendations or determinations that may directly impact financial exposure, member outcomes, and regulatory risk
- Communicate clearly and empathetically with members impacted by fraud, guiding them through next steps and ensuring a positive and supportive experience.
- Support regulatory compliance by performing suspicious activity reviews, documenting findings, and assisting with reporting requirements while maintaining audit‑ready records.
- Partner with internal teams and external entities, including vendors and law enforcement, to coordinate fraud investigations and ensure effective resolution.
- Maintain and enhance fraud procedures; support system testing, rule tuning, and other improvements that increase detection accuracy and operational efficiency.
- Take on additional responsibilities as necessary to support fraud‑prevention initiatives and overall departmental success.
Benefits
- Excellent health insurance packages with a Health Reimbursement Account option
- Life, AD&D, Short-Term Disability and Travel Insurance
- 401k plan with company match dollar for dollar up to 6 percent
- Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
- Monthly stipend for wellness activities and mental health
- Tuition reimbursement
- Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
- Bonus/commission plan for qualifying roles
- Employee perks (including mortgage discounts!)
- PTO purchase and sell-back programs
- Rewards and peer recognition programs
- Trust-based, out-come oriented remote work environment for most roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
