Senior Fraud Strategy & Analytics Manager

PNC•Lakewood, CO

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Fraud Strategy & Analytics Manager within PNC's Technology organization, you will be based in Denver, CO. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Oversees a team of fraud managers and/or analysts. Directs the performance of analytics to develop and maintain fraud strategies across large and/or complex business units or product lines. Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends. Provides direction and sets priorities for the team. Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses across large and/or complex business units or product lines. Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools. Works with external vendors on fraud model development, performance monitoring and implementation. Oversees the implementation of fraud strategies within the fraud detection tools. Socializes and gains approval for broad fraud strategy changes. Manages the monitoring of fraud strategy performance. Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs. Manages, motivates and develops the performance of the team and key contributors. Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests. Leads the development of analytical tools to manage common points of compromise testing, valuation and usage identification. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree.
Industry-relevant experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility is required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

Oversees a team of fraud managers and/or analysts.
Directs the performance of analytics to develop and maintain fraud strategies across large and/or complex business units or product lines.
Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends.
Provides direction and sets priorities for the team.
Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses across large and/or complex business units or product lines.
Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools.
Works with external vendors on fraud model development, performance monitoring and implementation.
Oversees the implementation of fraud strategies within the fraud detection tools.
Socializes and gains approval for broad fraud strategy changes.
Manages the monitoring of fraud strategy performance.
Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.
Manages, motivates and develops the performance of the team and key contributors.
Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests.
Leads the development of analytical tools to manage common points of compromise testing, valuation and usage identification.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

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