Senior GTM Strategic Operations Manager

Twilio

10d • Remote

About The Position

Twilio is seeking a Senior Manager to join the Strategic Operations pillar within Sales Operations. We are seeking a high-impact individual to serve as the chief architect of our sales capacity and the primary voice of business performance insights. In this role, you will bridge the gap between "what the board wants" and "what our sales engine can actually deliver." You won't just report on the numbers; you will own the capacity models that dictate our hiring plans and provide the strategic insights that tell our Leadership Team (LT) where to double down and where to course-correct. You keep the GTM organization grounded in reality. You thrive on the challenge of balancing aggressive growth with operational feasibility, and you are never satisfied with a report that doesn't end in a recommendation. The right candidate will have a proven track record of managing sales capacity models, working with multiple stakeholders, and seeing recommendations through to execution.

Requirements

• 8+ years of experience in sales operations or revenue operations for a CPaaS organization
• Have deep understanding of the key metrics/levers for a GTM organization (productivity, eARR, top of funnel, pipeline, etc.)
• Built sophisticated capacity models previously and understands key inputs/outputs
• Strong analytical skills with proficiency in data manipulation and reporting tools
• Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
• Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps
• Excellent verbal and written communication skills
• Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities

Responsibilities

• The "Engine" Architect: Design and maintain complex sales capacity models to determine how our GTM organization is performing across the different segments (Strategic, NB, Self Service) update key assumptions as needed, and recommend changes to the GTM organization as a result.
• Ramp & Productivity Modeling: Define and track "Time-to-Productivity" and ramp-adjusted quotas. You will ensure we aren't over-relying on "bluebirds" or under-utilizing our existing talent.
• The "So What?" Factor: Move beyond data extraction to data interpretation. You will analyze performance trends (e.g., close win rates, cycle length, ASP) to identify the "Why" behind performance gaps.
• Segment Deep-Dives: Leverage customer segmentation data to highlight which cohorts are driving growth and which are underperforming, providing actionable recommendations to Sales VPs.
• Executive Narratives: Prepare data-backed narratives for key leadership meetings, translating operational metrics into strategic business stories.
• Stakeholder Management: Act as the strategic liaison between Sales, Finance, and HR. You will "circle the room" effectively to ensure all leaders are aligned on capacity assumptions.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed