Senior Hardware Customer Quality Engineer

NVIDIA•Austin, TX

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world’s data-driven innovations. We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams. What you will be doing: Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly Track Customer quality metrics with regular reporting to the customer and internal management Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction

Requirements

BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
8+ years of experience in electronics customer quality role
Customer interface experience critical
Quickly comprehend technical details relevant to understanding customer complaints
Excellent proficiency with 8D problem solving tools/methods
Excellent written and oral communication skills
Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
Dedicated and able to work with minimum supervision
Strong leadership skills with experience coordinating teams with multiple disciplines
Proficient using MS Office software tools, data analytical tools, and email communications

Nice To Haves

Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
Background with SMT and PCBA manufacturing practices and controls
Knowledge of electronics reliability standards at the component, board, or system level
Knowledge of server system hardware and software design, development, architecture, or testing
Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues

Responsibilities

Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
Track Customer quality metrics with regular reporting to the customer and internal management
Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction