Senior Helpdesk Technician
About The Position
Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Senior Helpdesk Technician with a Secret security clearance to support KITS and our government customer at Joint Base Lewis McChord, WA. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will resolve computer software and hardware problems and serve as the first point of contact for customer concerns.
Requirements
- Five (5) + years of experience in supporting Information Technology
- Good problem-solving, analytical, and team-working skills
- Excellent communication and interpersonal skills
- Secret Clearance
Responsibilities
- Analyzing problems and providing technical assistance to end users
- Studying and resolving computer software and hardware problems
- Determining whether problems are caused by hardware, software, or system issues
- Supporting triage meetings to collect information about user issues
- Receiving telephone calls and emails from users experiencing problems
- Responding to customers and troubleshooting their issues
- Providing technical support and training to customers
- Maintaining documentation of customer interactions
- Following up with customers as needed
- Handling customer complaints and providing appropriate solutions
- Processing customer accounts and filing documents accordingly
Benefits
- health insurance
- dental insurance
- vision insurance
- 401K with company matching
- flexible spending accounts
- paid holidays
- three weeks paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
