About The Position

The Senior Information Systems Analyst UKG serves as Tufts Medicine’s senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization.

Requirements

  • Bachelor’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field AND Five (5+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC), OR; Associate’s degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field AND Seven (7+) years of progressive more responsible and complex experience supporting UKG (Dimensions or WFC).
  • Hands-on experience with configuring various UKG building blocks (Payrules, Workrules, Staffing Matrices, Schedule Generator Engines).
  • Strong understanding of HR data structures, workforce management data models, and payroll/timekeeping dependencies.

Nice To Haves

  • UKG Pro or Dimensions certifications (Advanced Scheduler, Timekeeping, Accruals, etc.)
  • Experience supporting ERP or HR technology ecosystems in a large healthcare system.
  • Seven (7+) years of direct experience supporting UKG (Dimensions or WFC).
  • Experience in a healthcare system or highly regulated environment.

Responsibilities

  • Serves as the system owner and subject-matter expert for assigned UKG modules such as Timekeeping, Scheduling, or integrations.
  • Leads optimization of scheduling and timekeeping workflows to support nursing, clinical departments, support services, and centralized staffing teams.
  • Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
  • Oversees configuration and testing for new timekeeping/scheduling features, enhancements, and upgrades.
  • Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.
  • Coordinates release management, including configuration changes, regression testing, and migration activities.
  • Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
  • Delivers system training and guidance for leaders, superusers, and schedulers.
  • Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
  • Supports operational dashboards and staffing metric development.
  • Upholds system governance standards and change-control processes.
  • Leads validation and QA cycles, ensuring business rules are correctly maintained.
  • Models continuous improvement, user-centric design, and system stewardship.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

501-1,000 employees

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