Senior Human Services Enforcement Agent

State of Maine • Caribou, ME

2d • $24 - $33 • Hybrid

About The Position

This is a full-time position with the Division of Support Enforcement and Recovery, Monday-Friday, located in Caribou, Maine under the supervision of a District Supervisor. This position allows for partial telework with management approval, after successful completion of the 6-month probation period and based on the operational needs of the Division. Core Responsibilities: Senior Human Services Enforcement Agents perform investigative services work involving advanced, specialized legal and enforcement work related to child support and paternity establishment. The employee is responsible for handling complex cases involving child support enforcement, legal referrals, and court representation without requiring attorney support. The role also includes providing mentorship and training to Human Services Enforcement Agents and developing legal strategies to ensure compliance with state and federal guidelines. Work is performed under limited supervision and involves high-level decision-making in court and administrative settings.

Requirements

• To qualify, you must have at least two (2) years of experience as a Human Services Enforcement Agent and demonstrated experience in handling complex child support cases, including but not limited to paternity establishment, court enforcement, and administrative establishment or enforcement activities, with or without attorney oversight.
• Selected candidates must have a successfully completed fingerprint-based criminal history record check on file and conducted every 5 years to ensure continued suitability for this position.

Responsibilities

• Leads and initiates court actions related to child support, paternity establishment, and noncompliance without direct attorney oversight, including filing legal documents, preparing motions, and representing the State in District and Family Court.
• Acts as the State’s representative in court, presenting cases related to paternity establishment, child support modification, and non-compliance.
• Prepares evidence, drafts legal documents, and engages in cross-examination in judicial and administrative hearings.
• Provides legal referrals and prepares affidavits for legal proceedings, collaborating with the Office of the Attorney General when necessary.
• Oversee Human Services Enforcement Agents, providing mentorship and training to ensure staff members are proficient in court-related procedures and enforcement policies.
• Identifies and applies legal strategies to pursue asset seizure, enforce child support orders, and ensure that all actions conform to state and federal guidelines.
• Negotiates and establishes child support agreements with responsible parents, avoiding unnecessary court actions, when possible, by settling disputes administratively.
• Interprets complex child support cases and takes appropriate legal actions to establish, modify, or enforce support obligations.
• Evaluates and reviews paternity and child support cases and makes recommendations for administrative or judicial action.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed