Senior, Implementation Analyst

CVS Health • Moon Township, PA

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Controls all aspects of customer benefits plan implementation. Communicates with stakeholders internally and externally to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Job description Responsible for directing all aspects of customer benefit plan implementation. Partners with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Leads process improvement efforts to promote on-going enhancements to program installation. Mediates and coordinates resolution of all project deliverables and implementation related issues. Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients. Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials. Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products. Furnishes essential feedback on the effect new products lend to the implementation process. May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members.

Requirements

• 5 years in depth knowledge of healthcare industry experience
• Project management and leadership experience.
• Experience preparing and delivering presentations.
• Experience interacting with various levels of the organization to effectively influence others and achieve optimal results.
• Proficient in Microsoft (pivot tools, excel, PP presentations).

Nice To Haves

• 7 years of in depth knowledge of healthcare, PBM, Account Management Medicare experience
• Knowledge of Claims and Benefits Testing/Processing Automation, AI tools

Responsibilities

• Responsible for directing all aspects of customer benefit plan implementation.
• Partners with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Leads process improvement efforts to promote on-going enhancements to program installation.
• Mediates and coordinates resolution of all project deliverables and implementation related issues.
• Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process;
• Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
• Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization;
• Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients.
• Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
• Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process;
• May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
• Furnishes essential feedback on the effect new products lend to the implementation process.
• May assist with the selection of implementation staff and the development of training activities;
• Mentors and coaches new/junior staff members.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed