Senior Implementation Manager 2

Enlyte

10h•$109,000 - $115,000•Remote

About The Position

This is a full-time remote position that can be located anywhere in the U.S. The SmartAdvisor Implementation Manager is responsible for the end-to-end implementation of our industry-leading workers' compensation claims management solution. This role requires a unique blend of technical expertise and client relationship skills to successfully configure, test, and deploy SmartAdvisor while meeting client requirements and timelines. Additionally, this position will lead the implementation of electronic billing and payment solutions, requiring integration experience and understanding of financial transaction processing.

Requirements

Bachelor's degree in Computer Science, Information Systems, or related field
5+ years of experience implementing enterprise software solutions, preferably in workers' compensation, insurance, or healthcare industries
3+ years of experience with system configuration, integration, and testing
Demonstrated expertise with electronic payment systems, file-based integrations, and financial data processing
Strong understanding of data mapping, transformation, and validation techniques
Experience managing full-lifecycle implementation projects from requirements to deployment
Excellent documentation skills with attention to detail
Strong analytical and problem-solving abilities
Exceptional communication skills, both written and verbal
Ability to translate technical concepts into business-friendly language
Experience managing client expectations and building trusted relationships
System configuration and customization, particularly with profile-based systems
Database concepts and SQL fundamentals
File format standards (XML, JSON, CSV, EDI)
Secure file transfer protocols
Testing methodologies and quality assurance processes
Data mapping and transformation
Payment processing workflows
Financial reconciliation concepts
Report development and customization
Understanding of rule-based systems and workflow automation
Detail-oriented with strong organizational skills
Adaptable to changing priorities and requirements
Self-motivated with ability to work independently and in team environments
Customer-focused mindset with commitment to client success
Resilient under pressure with ability to meet deadlines
Proactive approach to identifying and resolving issues
Effective at managing multiple concurrent implementations
Comfortable operating in ambiguous situations

Nice To Haves

Experience with SmartAdvisor or similar bill review processing platforms
Knowledge of workers' compensation claims processing, bill review, or medical management
Familiarity with banking industry standards for electronic payments (ACH, NACHA)
Experience with API integrations and secure file transfer protocols
Understanding of healthcare data security and HIPAA compliance requirements

Responsibilities

Lead comprehensive implementation projects for SmartAdvisor, including requirements gathering, system configuration, testing, and production deployment
Configure system parameters, rules, workflows, and user roles according to client specifications
Design and execute test plans to validate system functionality against requirements
Create and maintain documentation of client-specific configurations
Develop and implement data migration strategies for transitioning clients from legacy systems
Provide technical guidance and best practices to clients throughout the implementation lifecycle
Provide training and knowledge transfer to client administrators
Facilitate smooth transition from implementation to production support
Build trusted advisor relationships with key client stakeholders
Configure and implement electronic billing interfaces between SmartAdvisor and client systems
Set up secure payment processing workflows including ACH transfers, virtual card processing, and recurring payment solutions
Establish file exchange protocols for financial transaction data
Configure reconciliation processes and reporting mechanisms
Ensure compliance with financial data security requirements and industry regulations