About The Position
Opportunity to Enhance Your Career - It’s about Exceeding Your Potential. We’re excited to welcome a Program Manager who will play a pivotal role in driving the global rollout of our integrated/’built on’ products and services (primarily Workday and SAP related), ensuring consistent best-practice delivery across teams. This role involves managing complex projects with multiple workstreams & stakeholder groups, including technology teams, and is ideal for someone with program management experience in SaaS environments.
Requirements
- 10+ years of experience in project management with an understanding of business and effective management practices
- Experience with complex project management / implementations of SaaS / HCM (preferably Workday or SAP) platforms.
- Advanced proficiency in MS Office and Project planning tools e.g. Smartsheets
- High detail orientation with the ability to see the big picture
- Strong critical thinking and creative problem-solving skills
- Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization, both internally and with clients
- Excellent organizational and follow-through skills; able to prioritize and manage many simultaneous tasks and priorities
- Ability to influence people and resources to ensure timely completion of tasks that meet quality standards
- Willingness to adhere to established processes while keeping an eye for opportunities to improve or develop processes, structures, and systems
- Business skills and aptitudes necessary to accurately manage project budget, monitor expenses, and ensure accurate invoicing and collections
Nice To Haves
- Project Management Certification a plus
Responsibilities
- Project Leadership & Management Lead overall project management for complex, multiple workstream/solution engagements, ensuring successful delivery of all client commitments.
- Set up and manage comprehensive project plans and timelines across multiple workstreams.
- Direct and motivate the project team, including consultants, analysts, and support staff.
- Define and agree on team roles and responsibilities.
- Ensure effective use of resources and initiate corrective actions when needed.
- Maintain accountability for project profitability, budget tracking, and invoice preparation.
- Client & Stakeholder Coordination Act as the central coordinator for all client communications and deliverables, including with senior client stakeholders up to C-Suite.
- Manage client expectations and project scope, addressing scope creep proactively.
- Liaise with all project stakeholders to ensure alignment and project integrity.
- Identify and communicate upsell opportunities to the commercial or lead consultant.
- Communication & Documentation Schedule and facilitate internal and external meetings, balancing consensus-building with decision-making.
- Produce and maintain consistent project documentation, including status reports and communication cascades.
- Document and share meeting outcomes, actions, and follow-up items.
- Risk, Quality & Assurance Identify, manage, and communicate project risks, implementing contingency plans as needed.
- Define and implement a quality strategy in collaboration with the project team.
- Provide quality assurance oversight throughout the project lifecycle.
- Project Closure & Continuous Improvement Prepare project closure documentation and conduct debriefs.
- Document and communicate lessons learned and follow-on actions.
- Sales & Operational Support Support internal teams with pilot execution and operational scoping.
- Contribute to the sales process as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
