Senior Implementation Specialist (Enterprise)

MDF Commerce Inc.•Pennsylvania, PA

74d•Remote

About The Position

As an Implementation Specialist, you will be responsible for standardizing and transforming client data into a templated format, engaging in regular calls with clients, and working cross-functionally to create and prioritize the configuration and setup of client systems. This is a senior-staff position where you'll make an immediate, tangible impact every day. You will be part of a results-driven, detail-oriented, and organized team, and will be responsible for building relationships and collaborating with cross-functional teams to solve complex problems.

Requirements

Bachelor's degree in information technology or equivalent.
Minimum of five (5-7) years in SaaS implementation, including enterprise-level projects.
Advanced knowledge of the MS Office suite; familiarity with project management tools (e.g., Jira, Asana, Smartsheet).
Demonstrated success in leading complex client-facing implementations
Being customer-centric-enjoy solving real-world problems, advising clients, and going the extra mile to deliver excellent outcomes.
Excellent time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
Effective collaborator with cross-functional teams-especially product, customer success, and engineering.
Advanced in Word, PowerPoint, Excel, and G-Suite Docs.
Required: Authorized to work in the US - unfortunately, we cannot sponsor work visas or transfers at this time.
Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Nice To Haves

Experience with Trifacta is an asset.

Responsibilities

Own and deliver complex/enterprise-level implementations, ensuring successful client outcomes.
Act as a strategic advisor to clients by guiding them on best practices, change management, and solution design.
Lead cross-functional project teams (internal and external), ensuring alignment across technical, support, development, product, and customer stakeholders.
Mentor and guide junior Implementation Specialists, helping accelerate their ramp and adoption of best practices.
Develop and refine implementation frameworks, playbooks, and methodologies to improve scalability and quality across the team.
Escalate and resolve complex issues while balancing client expectations and internal priorities.
Proactively identify process improvements, efficiency gains, and enhancements to the customer experience.
Contribute insights and feedback to senior management regarding product gaps, customer needs, and service delivery opportunities.
Document and share learnings from enterprise projects to enable continuous improvement across the team.

Benefits

Work equipment is provided while working from home.
Broad-based employee ownership Program
Competitive benefits, 401K with employer match, and compensation programs.
Flexible paid vacation, personal, and sick days off.
Closed office during the holidays-Paid vacations between Christmas and New Year's Day.

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