Senior IT Analyst

Scalable Solutions • New York, NY

13h • $90,000 - $115,000 • Onsite

About The Position

IT System Analyst (Onsite) This role supports and plays a key role in ensuring seamless, secure, and high-performing technology across offices. The Senior IT Analyst is a hands-on, customer-facing role responsible for delivering high-level technical support across software, hardware, and networking environments. You will act as a trusted IT partner to staff, ensuring issues are resolved quickly, securely, and professionally. This role is ideal for a proactive IT professional who thrives in fast-paced professional services environments.

Requirements

• 6+ years providing direct IT support across software, hardware, and networking
• 6+ years supporting LAN, WAN, and network systems
• 6+ years installing, configuring, and maintaining client PC operating systems and devices
• Experience supporting customers in a professional services environment REQUIRED
• Advanced proficiency with Windows, Microsoft Office, and Teams
• Strong experience with ServiceNow, Citrix, and VPN tools
• Working knowledge of LAN/WAN systems, iManage, and document management systems
• Experience supporting mobile technologies including iOS and iPadOS

Nice To Haves

• Associate’s or Bachelor’s degree preferred, or equivalent experience
• Strong troubleshooting, communication, and customer service skills
• Proven ability to manage multiple issues in a fast-paced environment

Responsibilities

• Serve as a primary point of contact for IT support requests
• Troubleshoot and resolve software, hardware, and networking issues
• Deliver timely, high-quality support with a strong customer service mindset
• Support video conferences, client meetings, and presentations
• Ensure flawless setup and execution across platforms and offices
• Partner with teams on meeting logistics and event technology
• Install, configure, and maintain firm-standard software and hardware
• Ensure all desktops, laptops, printers, and peripherals are operational
• Maintain accurate asset tracking and inventory records
• Use ServiceNow to log, track, escalate, and resolve IT service requests
• Enforce firm data security standards and IT policies
• Support VPN, Citrix, mobile device access, and remote connectivity tools
• Assist with LAN and WAN system support and maintenance
• Support document management and collaboration platforms
• Participate in upgrades, rollouts, and system improvements
• Support IT initiatives, upgrades, and training efforts
• Drive technology adoption and continuous improvement across the firm

Benefits

• Base salary: $90,000–$115,000 USD
• Full benefits package
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree