Senior IT Applications Engineer

Cleveland-Cliffs•East Chicago, IN

About The Position

Cleveland-Cliffs Steel LLC is seeking an experienced Senior IT Applications Engineer to join the Information Technology team supporting the IT Plant Systems area at the Indiana Harbor Plant in East Chicago. This role provides essential IT support for Indiana Harbor’s manufacturing applications and subsystems built on Mainframe COBOL/DB2. Key responsibilities include problem investigation, analysis, design, programming, testing, and malfunction resolution, including participation in off‑hours support. The ideal candidate will have strong COBOL/DB2 skills, as these technologies form the foundation of the systems supported in this area. Summary of Responsibilities Understands business, supporting technologies, manufacturing processes, key stakeholders, and overall business goals. Collaborate with business partners, team members, and vendors by participating in meetings to analyze requirements and define project and technical support needs. Build strong working relationships with customers and aligns closely with their priorities and expectations. Proactively gathers requirements and develops or modifies applications while identifying critical interfaces and addressing impacts during testing and implementation. Plans, organizes, and delivers technical projects and solutions in accordance with the Change Management process, including generating required documentation and SDLC artifacts. Provides timely and effective feedback on customer issues and requests, offering recommendations to improve system stability and reduce recurring support needs. Provides 24x7 on-call support for Indiana Harbor OFS applications and subsystems, including production recording, quality assessment, logistics, conditioning, Reap secondary slab sales, slab applications, and interplant/outside shipping. Follows IT Change Management processes for production changes and maintains documentation to demonstrate compliance. Drives innovation in partnership with the business and supports the development of both online and batch applications. Demonstrates proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint. Possesses strong verbal and written communication skills.

Requirements

Bachelor’s Degree in Business Information Systems or equivalent work experience
7 or more years of experience in CICS, COBOL, DB2, JCL/JES3
7 or more years of experience with custom development and SDLC processes
Working knowledge of Microsoft Office 365 Apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, MS Access, Visio)
Working knowledge of ServiceNow service management software

Nice To Haves

10+ years exp in COBOL, CICS, DB2, JCL/JES3
10+ or more years of experience with custom development and SDLC processes
10+ years exp in Project Management; and demonstrated good leadership, communication, organizational and teamwork skills
Manufacturing knowledge and experience with the OFS Manufacturing Systems at IH.
Working knowledge of Microsoft Office 365 Apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, MS Access, Visio)
Working knowledge of ServiceNow service management software
2 or more years of experience in a Steel Manufacturing Environment
Some experience with OFS at IHE

Responsibilities

Understands business, supporting technologies, manufacturing processes, key stakeholders, and overall business goals.
Collaborate with business partners, team members, and vendors by participating in meetings to analyze requirements and define project and technical support needs.
Build strong working relationships with customers and aligns closely with their priorities and expectations.
Proactively gathers requirements and develops or modifies applications while identifying critical interfaces and addressing impacts during testing and implementation.
Plans, organizes, and delivers technical projects and solutions in accordance with the Change Management process, including generating required documentation and SDLC artifacts.
Provides timely and effective feedback on customer issues and requests, offering recommendations to improve system stability and reduce recurring support needs.
Provides 24x7 on-call support for Indiana Harbor OFS applications and subsystems, including production recording, quality assessment, logistics, conditioning, Reap secondary slab sales, slab applications, and interplant/outside shipping.
Follows IT Change Management processes for production changes and maintains documentation to demonstrate compliance.
Drives innovation in partnership with the business and supports the development of both online and batch applications.
Demonstrates proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
Possesses strong verbal and written communication skills.