Senior IT Consultant

Network Right•San Francisco, CA

About The Position

As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing in-person and remote technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.

Requirements

Bachelor's degree in a computing related discipline
8+ years of experience in an IT focused role
Expert experience with Mac OS and Windows
Strong networking background
Advanced IT Certification (Network+, Security+, etc)
Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
Experience with Azure Active Directory, SSO, & SAML
Experience with identifying the root cause of faults or problems and resolving the root issue
Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
Customer-service oriented with strong communication skills
Passion for IT as well as building relationships
Curious, self-starter, collaborative, and adaptable in an ever-changing field

Responsibilities

Configure and support Mac OS, Windows, and other various devices in office and remote environments
Manage and support identity platforms that govern application access such as Okta and Google Workspace
Assisting with Network projects/deployments/build-outs (Remote design + configuration)
Helping standardize and implement best networking practices across client stack
Administrating a variety of SaaS applications
Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
Help build and maintain the IT infrastructure for various clientele based on their needs
Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
Provide a high touch customer service experience to clients
Act as one of the main technical escalation points for your fellow technicians and professional services team
Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
Perform ad-hoc duties as necessary