Senior IT Manager

Planet Depos•Rockville, MD

6d•$160,000•Hybrid

About The Position

The Senior IT Manager will help determine the information technology needs of the company and is responsible for the overall planning, organization, and execution of all IT within the organization. They will direct the IT staff to carry out the support and maintenance of existing applications and development of new technical solutions, providing daily support to a 300-user base. They will work with a Managed Services Provider to assist with local area network (LAN) and wide area network (WAN) administration tasks, LAN-based applications, SAN, servers, switches, firewalls, data backups, environmental monitoring, and remote access services. They will serve as the liaison between the business side of the organization and the technical side, identifying needs, communicating findings, and making recommendations. They will advise the businesses on technology and how it can help them perform better, then oversee new systems design, development, and implementation.

Requirements

At least 5 years previous experience as an IT manager.
Must be able to handle budgets.
Must have strong project management skills.
Must have strong interpersonal, communication, and problem-solving skills.
Bachelor's degree in computer science, information science, or a related field preferred.
Must have a good understanding of PC Hardware and Operating Systems, LAN Technologies, Amazon Cloud Services, Azure Cloud Services, Office 365, Cisco, FortiGate, EMC SAN, and familiarity with SSO (Single Sign-on).

Responsibilities

Manages and coordinates all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software.
Helps define, document, and continuously analyze IT systems and processes, technologies, and vendors to identify areas of improvement.
Makes recommendations for improving the IT infrastructure.
Monitors performance of IT systems to determine cost and productivity levels.
Develops and maintains annual budget.
Develops and executes business continuity and disaster recovery solutions.
Develops systems to track and maintain hardware and software inventory.
Works with Managed Services Provider to ensure uptime of critical infrastructure: Internet, Phones, E-mail, Servers, SAN, etc.
Works with Managed Services Provider to manage backups and routinely checks the integrity of those backups by performing test restores.
Coordinates and supervises IT staff members, ensuring the team is operating efficiently and providing impeccable customer service.
Coaches, mentors, and develops staff.
Assists with providing career development planning and opportunities.
Conducts formal employee performance reviews and tracks employee performance.
Provides effective performance feedback.