Senior IT Operations Manager

Los Angeles Unified School District

1d • $144,792 - $179,256

About The Position

A Senior IT Operations Manager oversees staff in a defined IT department and determines
appropriate departmental policies, procedures, and courses of action that align with the respective
Branch strategy.

Requirements

• Graduation from a recognized college or university, with a bachelor’s degree preferably in business administration, computer science, or a related field. Additional qualifying experience may be substituted for up to two years of the required education on a year for year basis provided that graduation from high school or evidence of equivalent education proficiency is met.
• Five years of planning, coordinating, and overseeing IT operations or IT applications and functions, preferably including experience in customer support, business systems application development, or IT infrastructure upgrades. Three years of the above experience must have been in a supervisory position.
• A valid Information Technology Infrastructure Library (ITIL) Foundation certification is required
• A valid driver’s license to legally operate a motor vehicle in the state of California and use of a motor vehicle

Nice To Haves

• An ideal candidate for the position of Senior IT Operations Manager will have extensive experience planning, coordinating, and overseeing IT operations and IT applications and functions, as well as having exceptional technical knowledge within the field. They will be detail-oriented, highly adaptable and motivated to complete assignments, with the ability to adjust and respond quickly to changing workloads and situations. Additionally, the ideal candidate will be a strong leader who is able to effectively manage a team and make important decisions.
• An ITIL Managing Professional certification or higher is preferred

Responsibilities

• Oversees the development and implementation of business and operational processes, standards, procedures, and policies to improve the overall quality and performance of the department.
• Assists with the development of requisitions, bids, and specifications, and the negotiation, administration, evaluation of contracts for equipment and services, and vendor management, which includes applicable service level agreements (SLAs).
• Reviews and oversees the estimation of project costs and preparation of project plans in conjunction with technical leads.
• Monitors budget, controls expenditures, plans and allocates resources of an IT Department.
• Manages escalation of problems by providing operational expertise and recommendations to senior management for on-going service issues.
• Coordinates resolution of issues in accordance with District policy, applicable laws, and regulations.
• Leads the strategic technology planning, tactical operation planning, and the development of contingency operation plans.
• Confers with and advises administrators, user representatives, and technical personnel regarding development and design of IT systems or applications.
• Develops and presents reports and status updates to senior management regarding identified needs, proposed solutions, business strategies, and projects.
• Evaluates staff performance and conducts progressive discipline procedures.
• Oversees and monitors department and team workloads through subordinate managers.
• Represents an IT department at meetings with various organizations and project groups.
• Performs related duties as assigned.

Benefits

• District paid premiums for your choice of several medical, dental, and vision for you and your dependents; and life insurance plans.
• Membership in the California Public Employee Retirement System (CalPERS).
• 24 days each year.
• Up to 13 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior