Senior IT Project Manager – CIS Billing / Meter-to-Cash (Oracle Utilities)

Orlando Utilities Commission (OUC)•Orlando, FL

10h•Hybrid

About The Position

OUC – The Reliable One, is presently seeking a Senior IT Project Manager – CIS Billing / Meter-to-Cash (Oracle Utilities) to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are seeking a highly adaptable and results-driven Senior IT Project Manager who thrives in a fast-paced, high-visibility, and collaborative environment to lead the delivery of technology initiatives across OUC’s Technology Products portfolio. This position plays a critical role in ensuring that IT projects, ranging from short-term enhancements to operational process improvements, are completed on time, within scope, and aligned with OUC’s strategic objectives. In this role, you will be responsible for overseeing multiple concurrent small- to mid-sized technology projects supporting OUC’s Meter-to-Cash ecosystem, including Customer Information System (CIS) Billing, metering, and related revenue platforms (Oracle CC&B 2.9 and MDM 2.5). You will manage project timelines, budgets, resources, and stakeholder communications while coordinating with cross-functional teams that include business analysts, developers, contractors, testers, and functional subject matter experts. The Senior IT Project Manager will also lead efforts to enhance system functionality; manage patching, bug fixes, testing cycles, and service packs; and ensure all deliverables meet established quality standards. We are looking for a flexible, communicative project leader who demonstrates strong ownership, excels under pressure, and fosters trust through collaboration and accountability. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community. OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do. Senior Project Manager leads, oversees and ensures the successful delivery and management of single or multiple projects varying in size and complexity. The Senior Project Manager must do this within scope, to a certain quality, and within time and cost constraints. These factors may be clearly defined or may require dynamic change management to deliver business value.

Requirements

A strong background in IT project management, preferably within the utilities sector, with experience supporting CIS Billing, Meter-to-Cash, utility billing, or comparable enterprise systems, and the ability to manage multiple small- to medium-sized projects simultaneously (typically under $100K and less than three months in duration)
Experience collaborating with stakeholders and Meter-to-Cash team members to ensure business and operational needs are met through effective, well-governed IT solutions
Ability to oversee project work such as system patching, data cleanup, billing-related updates, new solutions, bug fixes, and purging of legacy data
Experience leading the implementation of base system functionality and targeted customizations to enhance business operations and system performance
Proven capability to coordinate with testers, SMEs, knowledge providers, contractors, and environment managers to track and manage environment utilization
Strong documentation and communication skills, including providing timely project status updates and contributing to monthly scorecards and reporting
Proficiency using tools such as Microsoft Office Suite, Jira, spreadsheets, and Microsoft Project to manage project plans, timelines, risks, and dependencies
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a directly related field from an accredited university; In lieu of a degree, an equivalent combination of education, certifications, training, and directly related project management experience may be substituted on a 1:1 basis
Project management certification required; PMI Project Management Professional (PMP) certification strongly preferred
Minimum of seven (7) years of experience in IT project management, including successful oversight of large or complex technology projects or programs (required)
Experience leading projects supporting Customer Information Systems (CIS) Billing, utility billing platforms, or comparable enterprise applications, with Oracle Utilities CC&B strongly preferred; experience with Oracle MDM or similar data management platforms is a plus
Experience using Jira and Microsoft Project (or Excel spreadsheets for project tracking and reporting)
Demonstrated ability to manage multiple projects concurrently while ensuring timely delivery and stakeholder satisfaction
Excellent written and verbal communication skills, with the ability to manage stakeholder expectations and clearly report on project status
Distinctive blend of business, IT, financial and communication skills. This blend is vital because this is a highly visible position with substantial impact.
Good understanding of current and emerging technologies, and of how other enterprises are using them to drive digital business.
Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (for example, that of the Project Management Institute or agile approaches).
Significant knowledge of project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application.
Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.
Effective influencing and negotiating skills in an environment in which this role may not directly control resources.
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio
Excellent use of verbal communication skills to influence project teams and decision makers with or without direct leadership involvement
Making critical decisions or recommendations related to approving, rejecting and discontinuing projects
Understand and apply governmental accounting practices in maintenance of financial records
Ability to make arithmetic computations using whole numbers, fractions and decimals, rates, ratios and percentages
Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Nice To Haves

Five (5) years of the above mentioned project management experience in utility industry (preferred).

Responsibilities

Engage in complete life-cycle management of projects, varying scopes, sizes and numbers including planning, design, and scheduling, costing, and deliverable management in partnership with internal and external stakeholders.
Review project proposals or plans to determine a time frame, funding limitations, procedures for accomplishing projects, staffing requirements and the assignment of available departmental resources to various project phases.
Identify and schedule project deliverables, milestones, and acquire/collaborate with stakeholders on acquisition of resources, budget, personnel and technology for successful completion of assigned projects.
Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline a work plan. Direct and coordinate the activities of project personnel to ensure projects progress on schedule and within budget.
Implement a project communication plan and facilitate on-going dialog with stakeholders to ensure proactive management of expectations.
Establish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel. Review/approve the work plan of any external service providers or consultants contracted to execute the project.
Conduct risk assessment and create and implement mitigation plans.
Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content and “look and feel” across the organization.
Ensure that project goals are in line with business objectives and achieved.
Prepare status reports and modify schedules or plans as required. Establish standards and procedures for project reporting and documentation.
Benchmark project management performance continuously to identify the potential for improvements and increase capability in project and portfolio management. Support the creation and implementation of metrics to track and improve project management process and outcomes.
Assist with the creation and maintenance of a knowledge repository with industry best practices.
Coach junior team members, executives and others who need assistance and advice regarding project management practices. Assist with training and mentoring of rising project managers within PMO and Business units.
Support the continuous improvement of creation, coordination and implementation of PMO templates, policies, procedures.
Perform other duties as assigned.

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Hybrid work schedule