Senior IT Specialty Analyst

Sentara Hospitals • Norfolk, VA

5d

About The Position

The Senior IT Specialist Analyst – Epic ClinDoc is responsible for the day-to-day support, optimization, and enhancement of clinical applications, with a primary focus on Epic Inpatient ClinDoc . This role partners closely with clinical stakeholders to analyze workflows, implement system improvements, and ensure optimal utilization of Epic applications to support patient care and operational efficiency. The analyst will lead and support application builds, upgrades, and system enhancements, while evaluating software releases and recommending solutions that improve clinical workflows and reduce operational inefficiencies. This role requires strong expertise in Epic ClinDoc workflows , along with experience supporting AI-driven documentation solutions such as Ambient documentation tools . Exposure to Andor or similar advanced analytics/AI platforms is strongly preferred. The Senior IT Specialist Analyst works independently and collaboratively across cross-functional teams to support integration efforts, troubleshoot complex issues, and ensure system stability. Responsibilities include workflow assessments, system testing, incident and change management, and coordination of application updates and releases. The role also provides on-call support and serves as a key resource for clinical application-related inquiries. As a senior-level professional, this position applies advanced technical and clinical application knowledge, manages projects or project components, and provides guidance and mentorship to junior team members. The role plays a critical part in driving innovation, including the adoption of AI technologies and continuous improvement of clinical systems.

Requirements

• Bachelor’s Degree (Required) or 5+ years of relevant experience with a degree
• 7+ years of relevant experience without a degree
• Epic Inpatient ClinDoc Certification (Required)
• Strong experience supporting Epic Inpatient ClinDoc , including build, optimization, and workflow configuration
• Experience with application support, upgrades, testing, and system enhancements in a healthcare environment
• Experience with AI integration , including Ambient documentation tools (strongly preferred)
• Experience with Andor or similar advanced analytics/AI platforms (preferred)
• Proven ability to perform workflow analysis, requirements gathering, and stakeholder collaboration
• Experience managing incident, problem, and change management processes
• Ability to support cross-functional integration efforts and provide on-call support in a production environment

Nice To Haves

• Additional Epic certifications or credentials
• Experience with AI integration , including Ambient documentation tools
• Experience with Andor or similar advanced analytics/AI platforms

Responsibilities

• Support, optimization, and enhancement of clinical applications, with a primary focus on Epic Inpatient ClinDoc
• Partner closely with clinical stakeholders to analyze workflows and implement system improvements
• Lead and support application builds, upgrades, and system enhancements
• Evaluate software releases and recommend solutions that improve clinical workflows and reduce operational inefficiencies
• Support integration efforts, troubleshoot complex issues, and ensure system stability
• Perform workflow assessments, system testing, incident and change management, and coordination of application updates and releases
• Provide on-call support and serve as a key resource for clinical application-related inquiries
• Manage projects or project components and provide guidance and mentorship to junior team members
• Drive innovation, including the adoption of AI technologies and continuous improvement of clinical systems

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level