Senior IT Technical Support Specialist
About The Position
Overview IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers. A Senior Professional applies advanced knowledge of job areas typically obtained through advanced education and work experience.
Requirements
- 5+ years of relevant experience with a degree
- 7+ years of relevant experience without a degree
- Bachelor’s Degree in Computer Science, MIS, or related field, preferred or Experience in lieu of Bachelor’s Degree
Nice To Haves
- MCDST
- A+
- Network+
- CompTIA Project+
Responsibilities
- Work in a team-based environment with the ability to function with independent discretion
- Provide systems support for end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting.
- Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.
- Good problem-solving and troubleshooting skills
- Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
- Strong oral and written communications skills
- Willingness to coordinate and work with others
- Willingness to be on call and attend to technical issues outside of normal business hours
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
