Senior Key Account Manager
About The Position
The purpose of this position is to develop strong and sustainable working relationships with assigned clients while providing global functional leadership for the management of client programs and develop plans and implement growth strategies for assigned client portfolio. The role is responsible for deeply understanding the client’s organization—including their business model, goals, strategies, key initiatives, and leadership—to effectively drive business development and ensure BVCPS resources align with client needs. This position delivers accurate “Health of Account” reports to Executive Leadership, ensuring key metrics are met and issues are proactively managed. In partnership with PL and TS teams, the role develops and sells new services to existing accounts to drive incremental growth. Additionally, it maintains full accountability for forecasting account revenue by product line and region.
Requirements
- Knowledge of technical regulations, standards, and compliance for consumer products.
- Strong relationship building and client engagement skills.
- Understanding of product development and sourcing processes.
- Ability to translate technical information clearly.
- Strong communication, presentation, analytical, and problem solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Skilled in negotiation and service based selling.
- Self motivated, detail oriented, and able to work independently or collaboratively.
- Proficient in Microsoft Excel and PowerPoint.
- Ability to travel up to 10%.
- 4 year college degree in business administration or related discipline, MBA preferred
- 7 years related experience in a business environment preferably in the service industry
- 7 years of experience in consumer products businesses.
- 5 years related Supervisory experience
- An equivalent combination of education and experience may be accepted in lieu of above.
Responsibilities
- Develop and execute “Win Back” strategies to regain market share and improve client satisfaction.
- Manage P&L for assigned accounts, including forecasting and budgeting.
- Maintain regular client communication to align expectations, resolve issues, and drive engagement.
- Identify opportunities to expand BVCPS service offerings within accounts.
- Lead pricing discussions, contract negotiations, and RFP processes.
- Share market, sourcing, and client insights with internal teams.
- Monitor account health, risks, and opportunities.
- Lead quarterly account reviews (SBRs) and facilitate client meetings, presentations, and events.
- Maintain accurate account information in Salesforce.
- Develop and manage a more enhanced portfolio for larger accounts, while leading accounts more independently
- Higher level of engagement in client organization and BVCPS i.e. Executives, C-Suite, etc.
- Develop Strategic initiatives to enhance portfolio of accounts.
- Directly responsible for the P&L for assigned accounts including accurate forecasting and budgeting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
