Senior Lead Site Reliability Engineer

Zoom • San Jose, CA

12h • Hybrid

About The Position

As a Senior Lead Site Reliability Engineer, you can anticipate opportunities to work on our hybrid systems across the globe. You will be responsible for installing, configuring, and monitoring new systems within a network of global data centers. Additionally, you will patch and maintain thousands of physical and cloud systems worldwide. To streamline operations, you will develop automation to reduce repetitive tasks and analyze and address performance bottlenecks. Furthermore, you will update and troubleshoot user access permissions, resolve network connectivity issues, and maintain system firewalls. About the Team Zoom's SRE team is committed to delivering customer happiness, improving business efficiency, and promoting agility through innovation, data-driven insights, and automation. Our impact is reflected in smooth user experiences, optimized processes, and support for Zoom's expansion in the realm of communication and collaboration.

Requirements

• 10+ years in SRE, production engineering, or large-scale systems administration
• Have experience of Linux system administration (systemd, cgroups, networking, filesystems, performance analysis)
• Demonstrate coding ability with at least one programming language e.g. Python
• Have experience with configuration management (Ansible), IaC (Terraform, Packer), CI/CD pipelines (Jenkins, GitLab), container orchestration (k8s, Docker) and observability platforms.
• Have experience with incident response for mission-critical environments.
• Possess a security -first mindset (TPM, secure boot, identity, secrets management).
• Demonstrate networking expertise: BGP, load balancing, DNS, TLS, traffic engineering.
• Have experience with chaos engineering and resilience testing.

Responsibilities

• Providing technical direction for cross-team initiatives and major incidents.
• Mentor SRE's and developers; define best practices and design patterns.
• Partner with Security, Networking, and Platform teams on architecture roadmaps.
• Influence vendor and hardware strategy for on-prem and cloud workloads.
• Design self-healing platforms using automation, chaos engineering, and fault-tolerant patterns.
• Optimize Linux systems at scale: performance tuning, kernel parameters, networking, storage, and security hardening.
• Define best practices and advocate for them across the company.
• Excellent communication skills and experience driving cross team projects as a technical lead.
• Able to participate in on-call shifts and incident management and work after hours/weekends for application releases/deployments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed