Senior Learning & Development Manager (Enterprise Capabilities)

Ripple•San Francisco, CA

18h

About The Position

THE WORK: Ripple is building something rare: a Learning & Development function that operates like a strategic business partner. We're more than just a training department. We run needs analysis with leaders and drive measurable performance outcomes, treating learning as a lever for company growth. This role is at the center of that ambition. As Senior Learning & Development Manager focused on enterprise capabilities, you'll lead the programs and initiatives that shape how every Rippler works starting with AI fluency, evangelizing and embedding learning and cultural frameworks, manage our team onsite practice, and work with partners to identify the next capability gaps for Ripple to get to the next level. WHAT YOU’LL DO: AI Fluency and Adoption Lead the evolution of AIQ, Ripple's AI literacy program, from the current foundational self-paced experience to a comprehensive, multi-format learning ecosystem. Run live AI demos, facilitate workshops, and serve as a visible, credible voice for real-world AI usage at work. Build AI-powered tools and experiences that solve actual performance and career growth problems using Claude and other AI solutions. Develop AI builds that advance learning and development's own capabilities and tools including our individual development plans, AI coaching, and more. Support hackathons and innovation events; be one of the go-to people for people to understand what AI can actually do for their job. Evangelize Learning and Cultural Frameworks Own the strategy for making the Real Colors framework a genuine cultural staple at Ripple by weaving it into core programs, manager conversations, and onboarding experiences. Ensure Ripple’s values are centered in our company-wide programs and to drive cohesion across multiple business lines globally. Drive understanding of Ripple’s product line across the organization and uncovering where Product training can help align business units and drive the One Ripple mission. Champion Ripple's learning ecosystem from the Professional Development Stipend to platforms like LinkedIn Learning, Coursera, O'Reilly and more. Facilitation, Onsites, and Coaching Manage the intake and triage process for team onsite requests. You won't facilitate everything, but you own the process and the quality bar. Collaborate with the learning and development team to design and deliver experiences that advance performance, build strong trust and relationships, and get stuff done. Facilitate live and virtual sessions across all levels with the kind of presence that makes people want to stay in the room. You will coach individuals and leaders in a 1:1 or small group setting to help better understand their needs and deploy solutions to support their growth and performance. Enterprise Capability Strategy Partner with the Director of learning and development, HRBPs, and business leaders to identify company-wide skill gaps and design solutions that move the needle. Conduct needs analysis, develop learning strategies, and communicate plans to senior leadership with clarity and conviction. Build enablement resources, workshops, Confluence pages, Rise modules, that are clean, actionable, and actually get used.

Requirements

6+ years in Learning & Development, enablement, or a closely related field — with experience operating at a strategic level, not just delivering programs.
Demonstrated AI practitioner experience: you've built tools, automated workflows, or designed AI-powered experiences — not just used AI as a productivity shortcut.
Proven facilitation and coaching skills across diverse audiences including executives, engineers, and global teams, in person and virtually.
Experience conducting needs analysis and translating findings into learning strategies that you've presented to and gained buy-in from senior leadership.
Comfort with data: using it to build a case, identify gaps, and make decisions about what to keep, change, or retire.

Nice To Haves

Experience with Articulate Rise, Confluence, or equivalent tools is a plus.
People management experience is a strong plus; it adds credibility when working alongside leaders and managers at all levels.

Responsibilities

AI Fluency and Adoption Lead the evolution of AIQ, Ripple's AI literacy program, from the current foundational self-paced experience to a comprehensive, multi-format learning ecosystem.
Run live AI demos, facilitate workshops, and serve as a visible, credible voice for real-world AI usage at work.
Build AI-powered tools and experiences that solve actual performance and career growth problems using Claude and other AI solutions.
Develop AI builds that advance learning and development's own capabilities and tools including our individual development plans, AI coaching, and more.
Support hackathons and innovation events; be one of the go-to people for people to understand what AI can actually do for their job.
Evangelize Learning and Cultural Frameworks Own the strategy for making the Real Colors framework a genuine cultural staple at Ripple by weaving it into core programs, manager conversations, and onboarding experiences.
Ensure Ripple’s values are centered in our company-wide programs and to drive cohesion across multiple business lines globally.
Drive understanding of Ripple’s product line across the organization and uncovering where Product training can help align business units and drive the One Ripple mission.
Champion Ripple's learning ecosystem from the Professional Development Stipend to platforms like LinkedIn Learning, Coursera, O'Reilly and more.
Facilitation, Onsites, and Coaching Manage the intake and triage process for team onsite requests.
Collaborate with the learning and development team to design and deliver experiences that advance performance, build strong trust and relationships, and get stuff done.
Facilitate live and virtual sessions across all levels with the kind of presence that makes people want to stay in the room.
Coach individuals and leaders in a 1:1 or small group setting to help better understand their needs and deploy solutions to support their growth and performance.
Enterprise Capability Strategy Partner with the Director of learning and development, HRBPs, and business leaders to identify company-wide skill gaps and design solutions that move the needle.
Conduct needs analysis, develop learning strategies, and communicate plans to senior leadership with clarity and conviction.
Build enablement resources, workshops, Confluence pages, Rise modules, that are clean, actionable, and actually get used.