Senior Leave Specialist Remote

Tufts Medicine

6d•$32 - $40•Remote

About The Position

About Tufts Medicine Tufts Medicine is an innovative, mission-driven health system that unites the best of academic and community medicine to deliver exceptional, connected, and accessible care. Our system includes Tufts Medical Center, the principal teaching hospital of Tufts University and Tufts University School of Medicine, as well as Lowell General Hospital, Lowell General Hospital – Saints Campus, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Behavioral Health Hospital (opening Fall 2025), Tufts Medicine Care at Home, Tufts Medicine Integrated Network, and a network of 2,300 physicians across Massachusetts and southern New Hampshire. We treat the most complex conditions, keep our communities healthy, and bring research breakthroughs to life. Job Overview This role provides support to the Leave Administration and Employee Service Center teams focused on data integrity, compliance, reporting and full cycle administration of leave and accommodation process. Act in accordance with federal and state laws, company policies and collective bargaining agreements. Continuous evaluation and monitoring of data in search of opportunities for process improvements and efficiencies.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field AND Three (3) years of Human Resources or relevant Business experience with at least two (2) years of leave of absence experience OR; Associate’s degree in a related field AND Five (5) years of Human Resources or relevant business experience with at least two (2) years of leave of absence case management experience OR; High School Diploma or equivalent AND Seven (7) years of Human Resources or relevant business experience with at least two (2) years of leave of absence case management experience.
Specialized knowledge in Leave Administration, HR Operations, HR Service Delivery, Benefits, and HRIS.
Strong working knowledge and application of federal and state disability and paid family leave laws (i.e., ADA, FMLA, PFML, Parental Leave, Workers Compensation and other state/local regulations).
Ability to work independently and regularly exercise discretion.
Organized, detail oriented and to manage multiple priorities in a deadline driven environment.
High level of confidentiality and ability to effectively communicate with employees at all levels.
Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
Exceptional written and analytical skills.
Possess a strong sense of urgency as part of the daily work style.
Proficient in Microsoft Outlook, Teams and Excel.

Nice To Haves

Experience with Workday.
Professional certification in human resources such as the PHR, SPHR, or SHRM certification.
Workday experience preferred.

Responsibilities

Process full cycle of leave of absence management which includes investigation, extensive case management and coordination of STD/LTD benefits.
Independently maintain up-to-date knowledge of leave laws, policies, collective bargaining agreements and current practices.
Independently approves and/or denies leave cases according to policy based on relevant medical information.
Maintain well-organized electronic records that promote accuracy and compliance.
Coordinate and organizes all medical information and ensure that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
Communicate, counsel, answer questions and provide leave guidance to employees and managers in an efficient and effective manner.
Maintain active communication with the Total Rewards HR Community, HR, Leave of Absence and Disability Partners, Occupational Health, Legal, and Payroll facilitating proper knowledge transfer and maintaining alignment between leave of absence strategy development and execution.
Provide transactional absence management process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
Manage and processes employee transactions related to leaves, ensuring all actions are documented properly in Workday and ServiceNow.
Review, process and record ADA Reasonable Accommodation requests in collaboration with Legal.
Monitor and respond to Zoom calls, emails and Workday tickets throughout the work day.
Proactively and continuously identify, recommend, and implement leave process improvements
Back up for other Leave Team members while out of office
Ensures that all reportable workers’ compensation claims are submitted appropriately.
Actively participate in workers’ compensation meetings.
Audit timecards for employees on leave of absence.
Responsible for receiving, addressing, and escalating leave program questions via the Employee Service Center
Support leave management needs from the HR Community as needed, providing data and support for usage, benchmarking, and cost analysis.