Senior Loan Servicing Administrator

FIRST STATE BANK•Saint Clair Shores, MI

3d•Onsite

About The Position

The Senior Loan Servicing Administrator is responsible for ensuring accurate and timely processing of all loan-related transactions once the loan is boarded to the Core system. They are the subject matter experts to provide support to borrowers as well as branch and operations center staff. They onboard and train new department staff and act as mentor to all junior staff members while also providing back-up to the Loan Servicing Manager.

Requirements

Three to five years related job experience.
Good working knowledge of the bank’s core system
Previous loan servicing experience required.
Ability to work independently.
Ability to organize and manage multiple priorities so projects are completed in a timely manner, particularly month-end and quarter-end deadlines.
Good attention to detail and confident ability to make decisions.
Working knowledge of Excel, Word, and Outlook.
Ability to work with the bank’s General Ledger accounts.
High school diploma or equivalency (GED)

Nice To Haves

Familiarity with commercial loans preferred, including SBA loans.

Responsibilities

Prepare and deliver annual escrow analysis statements on all escrow loans to ensure regulatory compliance.
Review annual escrow analysis to confidently respond to all customer inquiries.
Track non-escrow delinquent real estate taxes and report findings.
Track and disburse all Escrow items including Insurance and Taxes
Develop and maintain contact with delinquent borrowers with FNMA loans. Offer workout options when appropriate, ensuring all required documentation is received prior.
Maintain monthly delinquency reporting on all FNMA loans and provide annual summary.
Ensure FNMA balances are reconciled and disbursed daily, and all exception reports are reviewed and processed
Ensure bank is compliant with all Flood regulations.
Maintain consistent flood data between flood vendors and bank Core through regular reporting and reconciliation.
Ensure bank is compliant with all PMI regulations.
Montior PMI to ensure removal is processed in a timely manner.
Report delinquent loans to PMI providers.
Update loans with bankruptcy information including code changes, reporting changes, and payment processing.
Download and reconcile MERs reporting weekly to ensure certification isn’t lost.
Prepare specialized reports, including monthly new loan report, which is presented to the Board of Directors, monthly SBA 1502 reporting, daily FNMA (“Fannie Mae”) balancing, MERS (“Mortgage Electronic Registration System”) reporting.
Resolve complex issues and lead special projects as delegated by the Loan Servicing Manager.
Develop and maintain a courteous and professional relationship with colleagues while maintaining timely and prompt daily attendance.
Ensure all new loans are boarded to the bank’s Core.
Protect First State Bank’s loan interests by ensuring collateral is correctly secured at the time of boarding (UCC’s are filed, Titles have Liens, Mortgage and Final Title Policies are perfected, and Collateral has insurance)
Ensure all loan payments are posted the day they are received.
Research and resolve escalated borrower concerns within pre-defined SLA’s.
Research and respond to all “Notice of Errors” and “Request for information” ensuring The Bank is always within regulatory requirements.
Process loan maintenance requests while ensuring each request has proper requesting authority.
Accurate and timely process loan payoffs.
Prepare discharges and termination statements.
Prepare and deliver monthly reports.
Other duties as assigned.